Spanish/English AI Voice Ticket Triage Support Specialist

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Conduct the preliminary technical assessment of support cases pertaining to AI voice applications

• Evaluate reported problems and determine potential root causes

• Ensure that tickets are properly documented and directed to the relevant Product or Engineering teams

• Analyze AI conversations, system logs, and technical information

• Create clear and actionable tickets

• Work in collaboration with cross-functional teams

⛳️ Requirements

• Exceptional written and verbal communication skills in English

• Over 2 years of experience in Technical Support, Application Support, Help Desk, or Ticket Triage

• Proficient in using Jira or similar ticket management systems

• Strong analytical, troubleshooting, and documentation abilities

• Capable of interpreting system logs, API responses, error messages, JSON payloads, and conversation transcripts

• Ability to work autonomously while engaging with cross-functional teams

• Experience in supporting AI, conversational AI, voice bots, chatbots, or automation platforms

• Familiarity with REST APIs, integrations, and middleware

• Background with SaaS products and CRM platforms like HubSpot

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and growth

• Flexible working hours and remote work options

• Comprehensive health and wellness benefits

• Collaborative and inclusive work environment