Spanish Bilingual Customer Care Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle 70–90 incoming phone calls daily while delivering outstanding customer service.

• Respond to customer emails swiftly, addressing inquiries and concerns with professionalism.

• Support various departments with policy procedures and necessary adjustments.

• Educate pet parents on coverage options and benefits.

• Review claims and manage both new and existing policies effectively.

• Collaborate with colleagues by sharing knowledge and resources.

• Navigate emotionally challenging and intense situations with composure and resilience.

• Execute additional duties as assigned.

⛳️ Requirements

• Fluency in both English and Spanish—capable of reading, writing, and speaking both languages effortlessly.

• Prior experience in a customer service role, ideally within a call center environment.

• Basic technical skills; ability to navigate various software applications across multiple screens comfortably.

• Strong mental and emotional resilience; adept at managing difficult customer interactions with patience and professionalism.

• Exceptional interpersonal and communication skills, including the ability to empathize and build rapport with customers.

• Flexibility and capability to multitask in a dynamic and fast-paced setting.

• Genuine commitment to positively influencing customers’ experiences and assisting them in finding solutions.

• Availability to work specified M–F and Saturday EST shifts.

• Full-time commitment is required.

🏝️ Benefits

• Bilingual pay differential for candidates meeting language proficiency standards.

• Eligibility for overtime pay.

• Comprehensive medical, dental, and vision insurance coverage.

• Basic life insurance provided at no cost to employees.

• Company-sponsored short-term and long-term disability coverage.

• 12 weeks of fully paid parental leave.

• Health Savings Account (HSA) options available.

• Flexible Spending Accounts (FSA) provided.

• Retirement savings plan available.

• Personal paid time off offered.

• Paid holidays and a company-wide wellness day off.

• Paid time off allocated for volunteering at nonprofit organizations.

• Pet-friendly office atmosphere.

• Commuter benefits available.

• Group pet insurance options.

• On-the-job training and skill development opportunities.

• Employee Assistance Program (EAP) accessible.