Spanish Bilingual Certified Pharmacy Technician – Refill & Medication Adherence

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both incoming and outgoing pharmacy communications

• Assist in promoting medication adherence

• Help eliminate access barriers for patients from various backgrounds

• Manage inbound pharmacy inquiries and make proactive outbound refill and engagement calls in both English and Spanish

• Educate and assist patients throughout the complete medication refill process

• Coordinate prescription refills, which includes data entry and managing pharmacy claims

• Conduct prescription status checks and address adjudication or coverage concerns

• Act as a liaison among patients, pharmacists, clinicians, payors, and internal support teams

• Communicate with pharmacists and clinicians to clarify prescriptions and resolve any discrepancies

• Identify medications that need special handling (e.g., refrigerated or hazardous) and ensure adherence to proper protocols

• Accurately document and maintain records of patients, prescriptions, and communications across multiple systems

• Recognize recurring issues and trends, escalating opportunities for workflow or process enhancements

• Uphold strict confidentiality and compliance with HIPAA and healthcare privacy regulations

• Engage in ongoing training, quality assurance initiatives, and professional growth

• Maintain flexible scheduling to accommodate the needs of health system partners

⛳️ Requirements

• National Pharmacy Technician Certification (CPhT) is mandatory

• Active State Pharmacy Technician registration (can be obtained with national certification)

• Willingness to secure additional necessary licensure within an agreed timeframe

• Continued employment is contingent upon compliance with licensure requirements

• High school diploma or GED is required

• 1–3 years of experience as a pharmacy technician is preferred, particularly in:

• Management of medication refills

• Pharmacy claim adjudication and insurance troubleshooting

• Specialty pharmacy or complex therapies

• Collaboration with clinical care teams

• Experience in remote, call center, or high-volume pharmacy settings (considered a strong plus)

• Proficiency in both spoken and written English and Spanish is required

• Ability to clearly and compassionately communicate complex healthcare and medication information in both languages

• Experience supporting diverse or underserved patient populations is preferred

• Outstanding phone presence and patient communication skills

• Comfort with proactive outbound patient engagement

• Strong collaboration skills across clinical, pharmacy, and payor teams

• Proficient in Microsoft Word and Excel

• Quick adaptability to new systems, platforms, and workflows

• Excellent attention to detail, organization, and multitasking abilities

• Empathetic, patient-centered, and culturally aware

🏝️ Benefits

• A dedicated home workstation equipped with two company-provided monitors

• Access to a dependable, high-speed internet connection

• A quiet, private workspace free from distractions

• Flexibility to work occasional overtime as patient volumes change

• Ability to keep the camera on during most meetings with leaders and teammates