Care Center Representative, Bilingual/Spanish

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to protocols to evaluate priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted replies.

• Supervise a significant volume of medical alerts and alarms, providing sincere care during potentially high-stress circumstances.

• Record details of calls, dispatches, and messages in a database in real-time while maintaining focus and precision.

• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

• Verify and update customer information in the system to maintain accurate records.

• Troubleshoot alarm systems and report any issues to facilitate timely maintenance.

• Proactively inquire about and suggest preventative healthcare services to members.

• Manage access to highly sensitive materials while ensuring strict confidentiality.

• Engage in simultaneous talking and typing while efficiently navigating multiple screens and systems.

• Successfully complete onboarding training and pass all necessary compliance assessments.

• Undertake additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 years of customer service experience, ideally in a contact center or healthcare environment.

• Competent typing skills (35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Strong verbal and written communication skills.

• Capacity to remain calm and empathetic in high-pressure circumstances.

• A self-motivated approach with the ability to work both independently and collaboratively.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer-Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance options for Employee/Spouse/Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!).