Caseworker – Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the primary point of contact for client calls, emails, and inquiries.

• Record questions and requests, communicate resolutions, and update records.

• Follow up with clients and conduct additional research as needed.

• Maintain communication with clients until their requests are resolved.

• Provide accurate, consistent, and timely responses to inquiries related to HR processes.

• Perform basic administrative processing and transaction approvals.

• Educate associates about company practices and tools.

• Offer documentation support by managing incoming and outgoing forms.

• Identify and resolve client issues while anticipating their needs.

• Meet key performance metrics, such as call resolution rates.

⛳️ Requirements

• A general educational background in fields such as business administration, accounting, sales, marketing, computer science, or related areas.

• Typically acquired through a four-year program resulting in a bachelor’s degree or an equivalent combination of experience and education.

• Generally, 1 to 3 years of related experience in a similar role or in HR administration or customer service is required.

• Bilingual (French/English) is an asset.

• Ability to handle multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical sectors is an asset.

• Proficient in Word, Excel, and Outlook.

🏝️ Benefits

• Medical, dental, and vision care.

• Comprehensive benefits package for physical, emotional, financial, and social wellness.

• Support for working families, including backup dependent care, adoption assistance, and infertility coverage.

• Family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

• Various training programs, professional development resources, mentorship initiatives, employee resource groups, and volunteer opportunities.