Space Surveillance Field Technician

This is a fully remote position, open to applicants in Australia, +2 more countries.

📋 Description

• Oversee the health and performance of deployed Global Sensor Network systems during designated business hours.

• Identify hardware, software, networking, electrical, mechanical, and system-level issues using remote diagnostics, logs, telemetry, documentation, and operational data.

• Interpret remote system behavior to infer likely physical field conditions and decide on corrective measures.

• Document troubleshooting efforts, system status, outstanding issues, and suggested next steps for timezone transitions.

• Refer complex or recurring problems to engineering teams and assist in root-cause analysis.

• Conduct system health assessments, software and firmware updates, preventative maintenance, and corrective actions.

• Aid in the installation, integration, alignment, calibration, testing, maintenance, and repair of GSN hardware and software in the field.

• Support global deployments and independently assist sites in Australia and New Zealand once fully trained.

• Ensure that installation and maintenance tasks comply with engineering documentation, safety standards, and operational requirements.

• Manage inventory and asset records while facilitating equipment movements.

• Organize equipment pickup, packaging, shipping, receiving, and tracking of shipments.

• Maintain technical documentation, troubleshooting processes, maintenance logs, and installation outcomes.

• Provide operational insights to engineering teams to enhance reliability and support processes.

• Participate in developing training materials and promoting knowledge-sharing within the global operations team.

• Carry out other operational support tasks as required.

⛳️ Requirements

• A minimum of 3 years of experience in supporting optical, electrical, robotic, automated, technical field, or similarly intricate systems, or a bachelor's degree in computer science, engineering, or a related technical field.

• Proficient technical troubleshooting and problem-solving abilities in mechanical, electrical, computer, networking, or integrated systems.

• Capable of linking remote diagnostic data, logs, alerts, and system behavior to physical equipment and field settings.

• Strong written and verbal communication skills for documenting technical problems, troubleshooting processes, outcomes, and transitions.

• Ability to work autonomously and escalate issues as necessary.

• Familiarity with Linux and cloud application tools.

• Competence in reading and interpreting technical documentation, schematics, drawings, and system diagrams.

• Fundamental skills in spreadsheets and operational recordkeeping, including inventory or asset tracking.

• Ability to manage shipping, receiving, and equipment logistics.

• Willingness to travel domestically and internationally, generally up to approximately 25% of the time.

• Capability to lift up to 50 lbs.

• Ability to work for extended periods in both hot and cold outdoor environments.

• Must meet applicable security, background, and customer-site access requirements.

• If required, eligibility to obtain and maintain the pertinent Australian Government security clearance.

🏝️ Benefits

• Equity

• Equal employment opportunity employer