Soporte Técnico – Hosting

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist users with hosting services

• Migrate and import websites from other hosting providers

• Install WordPress sites

• Set up email accounts

• Resolve everyday issues related to service delivery

• Provide support via ticketing system, email, and phone

• Access servers through console or terminal

• Execute commands and utilize the WNPower service suite

⛳️ Requirements

• Experience assisting users (Helpdesk), working in a hosting service company, or in technical support related to technology and systems

• Knowledge of the main Internet and email protocols

• Basic experience using and managing WordPress

• Basic understanding of cPanel and WHM management

• Excellent verbal and written communication skills

• Conflict resolution skills and a focus on customer satisfaction

• Basic understanding of English

• Courses, training, or studies in related fields are a plus

• Knowledge of PHP, MySQL, and HTML is a plus

• Familiarity with hardware and servers is a plus

🏝️ Benefits

• Training period (assisted and via videos)

• Real opportunities for promotion

• Flexible working hours

• Option to work from home

• WeWork offices available occasionally

• PowerDays

• Birthday off

• Moving day off

• Spotify subscription

• Laptop and starter kit delivered to your home

• Top-tier health insurance

• After office events

• HQ benefits club

• Opportunity to collaborate with professionals and develop skills

• Dynamic, flexible, and open-minded work environment