Solutions Lead, Workforce Management – Payroll

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the Enterprise Solutions function from the ground up in collaboration with a colleague specializing in clinical and EHR systems.

• Take ownership of the workforce-system solutions throughout the customer lifecycle, connecting Growth and Post-Sales from initial discovery to implementation and post-launch.

• Lead the discovery process for WFM, HCM, and payroll on enterprise contracts, covering tenant/version details, customization, API vs. file-based integration, pay rules, labor structures, data ownership, SSO, provisioning, and customer responsibilities.

• Collaborate with Deployments on pay code, job code, and organizational mapping; set up integrations; conduct testing; validate payroll; and manage cutover processes.

• Engage in complex deployments and empower Deployment Strategists to handle increasingly sophisticated workstreams.

• Analyze sync failures, pay discrepancies, and customer-side upgrades or migrations following go-live.

• Develop vendor-specific playbooks, discovery guides, documentation, and training materials for Growth, Deployments, Support, and Customer Success teams.

• Recognize recurring workforce integration needs and obstacles.

• Work with Product and Engineering teams to assess whether solutions necessitate enablement, a new integration, or a scalable platform capability.

• Report directly to the COO.

⛳️ Requirements

• Extensive, hands-on expertise in WFM or HCM with at least one major workforce management, HCM, or payroll platform (such as UKG, Workday, Oracle, Infor, API Healthcare, or similar).

• Preferably experienced as an implementation consultant, solutions architect, or integration lead.

• Proficient in timekeeping, scheduling, accruals, pay rules, labor levels, organizational hierarchies, payroll flows, and points of failure.

• Familiarity with REST APIs.

• Experience with SFTP and flat-file integrations.

• Knowledge of middleware such as Boomi, Workday EIB/Studio, UKG integration tools, or comparable platforms.

• Understanding of SSO utilizing SAML/OIDC.

• Experience with provisioning using SCIM.

• Capability to lead technical solutions in collaboration with CIO organizations, HRIS and payroll leaders, integration teams, and security teams.

• Skill in identifying implementation challenges, configuration issues, integration limitations, and product gaps.

• Ability to connect GTM and Post-Sales efforts.

• Enthusiasm for building a new function from scratch.

• Experience in health systems, particularly in healthcare pay practices such as shift differentials, call and premium pay, incentive pay, and union regulations, is a significant advantage.

• Must be authorized to work in the US; the application will inquire about US work authorization and visa sponsorship.

• Willingness to travel 40–50% to customer sites.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) with company matching.

• Flexible PTO policy.

• Unlimited travel budget for customer site visits.

• Bi-annual company off-sites.

• Complimentary meals in the office.

• $5,000 relocation bonus for eligible candidates.

• Reimbursement for desk setup expenses.

• Commuter benefits.

• Monthly gym/wellness stipend.

• A fantastic office located in Jackson Square, just steps from the waterfront.

• Equity opportunities.