Solutions Engineering

This is a fully remote position, open to applicants in Spain.

📋 Description

• Address intricate customer inquiries through chat, email, and video conferencing.

• Diagnose technical challenges related to APIs, custom embeds, integrations, and product setups.

• Report software defects and recognize patterns in customer concerns.

• Communicate insights and feedback to the Product and Engineering teams.

• Facilitate technical discovery sessions during evaluations, proofs of concept, and ongoing initiatives.

• Engage with executive decision-makers to ensure solutions align with customer goals.

• Confirm technical feasibility and project requirements.

• Define the scope of customer projects and estimate the effort required for comprehensive solutions.

• Develop, sustain, and support tailored solutions utilizing JavaScript, APIs, and external platforms such as Cloudflare, Pipedream, and n8n.

• Create and update technical documentation.

• Construct internal tools and automations while providing insights through analytics and reporting.

• Collaborate with Sales and Customer Success teams on customer projects and pre-sales initiatives.

• Contribute to marketing and community efforts by producing technical content and showcasing use-case demonstrations.

⛳️ Requirements

• Over 3 years of experience in Support Engineering, Solutions Engineering, or a comparable technical customer-facing role.

• Proven track record of guiding enterprise clients through intricate software decisions.

• Solid technical foundation in SaaS, APIs, and enterprise integrations.

• Practical experience in making HTTP requests, interpreting API documentation, and linking third-party services, automations, and data flows.

• Proficient in HTML, CSS, and JavaScript.

• Experience with dashboards, internal tools, and process documentation.

• Ability to prioritize and manage multiple requests under tight deadlines in a fast-paced, changing environment.

• Exceptional written and verbal communication skills.

• Proficient in both English and Spanish.

• Authorized to work in Spain.

• Comfortable with AI tools and their application in daily tasks.

• Independently designed and developed products, tools, or projects from start to finish.

• Experience assisting Sales and Customer Success teams in a SaaS context.

• Capable of articulating complex technical ideas to non-technical stakeholders.

• Highly proactive and self-motivated.

• Inquisitive and eager to learn, with a strong sense of ownership.

• Skilled in collaborating with cross-functional teams and managing diverse stakeholders.

🏝️ Benefits

• Remote and hybrid work culture.

• Office located in Barcelona.

• Positive company culture — vibrant, youthful, and international work environment.

• Flexible working hours.

• Open vacation policy and adaptable holidays.

• Training budget available.

• Transport ticket provided.

• 26 days of paid vacation (23 standard days plus December 24th & 31st) plus an additional day for your birthday.

• English and Spanish classes offered.

• Flexible compensation through Cobee (by Pluxee).

• Referral bonus available.