Solutions Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Account Executives during prospect evaluations as the trusted technical advisor throughout the sales cycle.

• Address setup, authentication, and app download challenges prior to trial periods.

• Provide answers to inquiries regarding technical support, security, and data privacy.

• Clarify data security certifications and compliance standards to legal, IT, and security stakeholders.

• Establish and configure integrations for mid-market and enterprise clients.

• Assist with large-scale document and data migrations.

• Resolve bugs and functionality problems impacting in-trial accounts, escalating issues to Engineering as necessary while managing them until resolution.

• Facilitate technical demonstrations and proofs of concept.

• Collaborate with IT to fulfill RFPs and security questionnaires.

• Generate and maintain technical content and documentation.

• Become an expert in the product and gain insights into the competitive landscape.

• Participate in events and conferences or conduct internal training sessions as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in solutions engineering, sales engineering, technical support, or a similar customer-facing technical role, preferably in SaaS or B2B settings.

• Strong knowledge of security and data privacy frameworks, including SOC 2, HIPAA, GDPR, and PIPEDA.

• Proficient in troubleshooting authentication issues, including SSO/SAML, application deployment, and account setup.

• Hands-on experience in connecting and configuring software integrations for mid-market and enterprise clients.

• Familiarity with large-scale document and data migration processes.

• Ability to communicate technical concepts and business advantages to both technical and non-technical audiences, including legal and IT teams.

• Skill in identifying customer pain points and proposing solutions that address their needs.

• Capacity to excel in a fast-paced, unstructured environment.

• Strong verbal and written communication skills with the ability to collaborate within a distributed team.

• Proficient in HubSpot or similar customer interaction management tools.

• Must have legal authorization to work and reside in Canada.

• Experience in a startup environment.

• Familiarity with the legal tech industry.

• Background in a high-growth scaling technology company.

• Experience delivering product demonstrations and technical presentations.

• Experience in deploying or administering Microsoft 365 / Word add-in environments.

• Comfortable using AI tools responsibly.

🏝️ Benefits

• Company-sponsored group benefits for you and your family.

• $1,000 allocated for mental health support.

• Holiday closure.

• Generous paid time off policies.

• Monthly paid meals.

• Annual wellness allowance.

• Parental leave top-ups.

• Competitive stock option grants.

• Flexible work environment.

• Autonomy and accountability.