Solutions Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate with Sales, Customer Success, Product, Engineering, and customers to transform conversational commerce visions into reality.

• Demonstrate advanced Postscript use cases alongside account executives and prospects.

• Oversee and deliver proofs of concept for intricate customer and prospect use cases.

• Assist customers in converting proofs of concept into dependable, scalable SMS and email strategies.

• Act as a trusted technical advisor throughout the customer lifecycle.

• Cultivate a deep technical understanding of the Postscript platform, its integrations, and API functionalities.

• Support customers and prospects in expanding their strategies to incorporate email along with SMS.

• Utilize AI tools for discovery calls, demo preparations, technical content creation, and customer education.

• Lead technical discovery calls, explore the competitive landscape, propose innovative solutions, and document product requests.

• Aid sales efforts to help prospects grasp Postscript's capabilities and secure customers.

• Offer API integration assistance and guidance to customers and partners.

• Generate technical content for use cases, methodologies, new features, and integrations.

• Provide technical support and troubleshooting assistance to onboarding and customer support teams.

• Create innovative solutions tailored to unique customer requirements.

• Collaborate with integration partners to ensure smooth integrations.

• Assist in developing Solutions Engineering playbooks and processes.

⛳️ Requirements

• A minimum of 3 years in a revenue-generating, customer-facing technical position such as solutions engineer, sales engineer, support engineer, or similar roles.

• Required knowledge of ecommerce and prior experience; familiarity with the Shopify ecosystem is highly preferred.

• Experience working with leading Shopify/ecommerce brands.

• A customer-first mindset.

• Proficiency with front-end web technologies, including JavaScript and CSS.

• Capable of creating proof of concept product integrations using well-documented APIs.

• Daily use of AI tools and a genuine enthusiasm for AI capabilities.

• Strong communication skills to convey complex technical concepts to both technical and non-technical audiences.

• Ability to present confidently to executive-level and day-to-day customer stakeholders.

• Competence in investigating and verifying answers to complex, undocumented inquiries.

• Experience with email marketing platforms is advantageous, particularly in deliverability, segmentation, or cross-channel orchestration.

• Strong cross-functional collaboration skills with Product and Engineering teams.

• Detail-oriented, naturally inquisitive, and committed to enhancing expertise.

• Ability to perform well under pressure.

🏝️ Benefits

• Variable compensation.

• Significant equity.

• Work from home (or any location of your choice).

• Flexible paid time off.

• Paid parental leave.

• Health, dental, and vision insurance.

• Competitive compensation package.

• Opportunity for equity participation.

• A high-growth startup environment where you can make a direct impact on the company and advance your career.