Solutions Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist the sales team in identifying technical opportunities through prospecting.

• Showcase the features, capabilities, and use cases of ThousandEyes solutions.

• Develop and sustain strong relationships as a trusted technical advisor to clients.

• Provide support to customers during solution trial periods.

• Define and design the architecture for solution implementations.

• Conduct presentations for decision-makers at the conclusion of trials.

• Engage in weekly team discussions and quarterly business review meetings for sales.

• Share insights on technical subjects and notable successes.

• Communicate technical challenges and propose solutions.

• Assist in creating and improving demonstration resources.

• Investigate technical topics affecting the industry landscape.

• Support participation in trade shows, networking events, and ThousandEyes Connect gatherings.

• Contribute content for blogs, social media, white papers, and case studies.

• Provide feedback on solutions and suggestions for enhancements to Product Management and Engineering teams.

• Take part in both internal and external beta programs for solutions.

• Collaborate with Customer Success for post-sales training, deployment, and ongoing support.

• Motivate clients to leverage Customer Success as an extension of their Network Operations Center (NOC).

⛳️ Requirements

• A minimum of 8 years of experience in Solutions Engineering.

• Familiarity with application and network protocols such as HTTP, DNS, TCP/IP, and BGP.

• Proven experience in designing, deploying, troubleshooting, or supporting application and network infrastructures.

• Knowledge of unified communications technologies or solutions.

• Experience with application and network performance analysis tools.

• Preferred: Experience in packet analysis of network and application protocols.

• Preferred: Proficiency in at least one scripting language, such as Python, Perl, or JavaScript.

• Preferred: Experience troubleshooting and providing support for Apple, Linux, and Microsoft operating systems.

• Preferred: Experience in delivering technical presentations and demonstrations to both technical and business audiences.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a matching contribution from Cisco.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Potential availability of Cisco restricted stock unit grants.

• 10 paid holidays each calendar year.

• 1 floating holiday for non-exempt employees.

• Paid birthday leave.

• Paid year-end holiday shutdown.

• 4 paid personal wellness days.

• 16 days of paid vacation for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick leave provided at hire and each January 1st thereafter.

• Up to 80 hours of unused sick leave can be carried over.

• Additional paid leave for critical family emergencies.

• Optional 10 paid volunteer days per calendar year.

• Performance-based incentive pay for employees on sales plans.

• Annual bonuses for non-sales roles in accordance with Cisco policies.