Solutions Engineer

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Assist in the technical sales process.

• Aid the sales team in technical prospecting to identify potential opportunities.

• Showcase ThousandEyes solutions, features, and use cases.

• Develop and sustain trusted-advisor relationships with customers from a technical standpoint.

• Provide support to customers during solution trials.

• Define the scope and design architecture for solution deployments.

• Present findings to decision-makers during trial conclusion meetings.

• Engage in Solutions Engineering team initiatives and attend weekly team meetings.

• Take part in quarterly business review meetings focused on sales.

• Share insights on technical subjects and highlight successful outcomes.

• Discuss technical challenges and propose effective solutions.

• Create and improve demonstration materials.

• Investigate technical subjects affecting the industry.

• Assist at trade shows, networking events, and ThousandEyes Connect gatherings.

• Contribute to blogs, social media content, white papers, and case studies.

• Provide feedback and suggestions regarding solutions to Product Management and Engineering teams.

• Participate in both internal and external solution beta programs.

• Collaborate with Customer Success on post-sales support, including training and deployment.

• Motivate customers to utilize Customer Success as an extension of their Network Operations Center (NOC).

⛳️ Requirements

• Over 8 years of experience in Solutions Engineering.

• Proficient in working with application and network protocols, such as HTTP, DNS, TCP/IP, and BGP.

• Experience in designing, deploying, troubleshooting, or supporting application and network infrastructures.

• Familiarity with unified communications technologies or solutions.

• Knowledge of application and network performance analysis tools.

• Preferred: experience in packet analysis for network and application protocols.

• Preferred: proficiency in at least one scripting language, such as Python, Perl, or JavaScript.

• Preferred: experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.

• Preferred: experience delivering technical presentations and demonstrations to both technical and business audiences.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a matching contribution from Cisco.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, subject to eligibility and continued employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time each full calendar year for non-exempt employees.

• Flexible vacation time-off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off granted on the hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each calendar year.

• Performance-based incentive pay for employees on sales plans.

• Annual bonuses for non-sales roles, subject to Cisco policies.