Solutions Engineer, AI Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary internal and external authority on Cresta's AI Agent functionalities.

• Engage at the beginning of the sales cycle to build technical credibility and expedite opportunity progress.

• Collaborate with Core Solutions Engineers and take ownership of the AI Agent technical narrative.

• Design and conduct technical discovery workshops with potential customers.

• Investigate AI Agent use cases, determine implementation scope, and align on a value pathway.

• Lead technical discovery sessions to refine use cases and assess integration needs and API viability.

• Manage intricate, high-stakes AI Agent demonstrations alongside the Core SE team.

• Qualify and shape AI Agent opportunities prior to proof-of-value assessments.

• Develop financial ROI models and participate in ROI workshops with Sales Directors and Core SEs.

• Work collaboratively with Forward Deployed PMs and Engineers to ensure a seamless transition from pre-sale to deployment.

• Incorporate deployment insights on agent performance, edge cases, and customer results into pre-sale positioning and discovery.

• Provide structured feedback on products and engineering based on AI Agent opportunities.

• Share knowledge through enablement sessions, playbooks, and informal coaching within the SE organization.

⛳️ Requirements

• Minimum of 5 years in a customer-facing technical position, with 1–3 years in pre-sales for large enterprises.

• Hands-on experience in designing, building, or selling AI Agents or agentic AI systems, including knowledge of agent frameworks, orchestration patterns, and LLM-based architectures.

• Solid understanding of APIs, integration patterns, and how enterprise systems link to AI Agent workflows.

• Experience with Conversational AI, contact center platforms, or voice/chat automation technologies.

• Capability to simplify complex AI concepts and convey technical depth as clear business value for both technical and non-technical stakeholders.

• Skills in workshop facilitation and collaboration, including whiteboarding with engineering teams and presenting to C-suite executives.

• Highly organized, meticulous in preparation, and dedicated to providing exceptional prospect experiences.

• Resourceful problem-solving skills to navigate ambiguity, garner internal support, and lead complex technical discussions to clear outcomes.

• Ability to write Python for prototyping, scripting, or demo customization is advantageous.

• Familiarity with Salesforce.com and enterprise contact center technologies is a plus.

• Uphold Cresta's core values.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with plans tailored for you and your family.

• Flexible PTO allowing you to take time off as needed.

• Paid parental leave for all new parents welcoming a child.

• Retirement savings plan to help you prepare for the future.

• Budget for remote work setup to assist in creating an efficient home office.

• Monthly wellness and communication stipend to maintain connection and balance.

• In-office meal program and commuter benefits available for onsite employees.

• Equity opportunities.

• Eligibility for variable target compensation with potential to exceed target earnings when goals are met.