Solutions Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the development, implementation, and lifecycle management of Lyra’s employer solutions.

• Collaborate with the VP/GM and partner across Go To Market, Product, Clinical, Operations, and Finance teams.

• Leverage Lyra’s technology and services to address significant business challenges.

• Assess market demands and necessary capabilities, establish differentiation, and expedite time to market.

• Formulate and oversee solution strategies, including market potential, competitive advantage, corporate-strategy alignment, buy/build/partner decisions, and business-risk evaluations.

• Shape the technology platform roadmap in collaboration with Product Management.

• Define, standardize, and document solution services, KPIs, customer SLAs, differentiation, and pricing in partnership with Clinical and Operations teams.

• Create profitable pricing and packaging strategies in conjunction with Pricing and Finance teams.

• Develop solution positioning, value propositions, messaging, solution briefs, presentations, battle cards, ROI calculators, and proposal templates.

• Act as the primary Solution Subject Matter Expert for market-facing teams and provide training for field-facing teams.

• Establish and monitor solution KPIs, including revenue, margin, market share, customer adoption, operational efficiency, and customer satisfaction.

• Create customer and cross-functional feedback mechanisms to facilitate ongoing improvements.

• Manage the solution lifecycle from launch to renewal and enhance performance.

⛳️ Requirements

• Over 10 years of strategic leadership experience managing high-complexity projects.

• Expertise in the healthcare sector with the ability to make quick decisions and execute effectively.

• Background in product management, product marketing, strategic operations, corporate strategy, or management consulting.

• Demonstrated success in executing complex solution packages that combine software/technology with human-driven services in high-pressure environments.

• Strong business and analytical skills to construct business cases and utilize data for informed decision-making.

• Experience in navigating enterprise customer purchasing and implementation processes.

• Executive presence and ability to influence C-suite stakeholders.

• Capability to align cross-functional colleagues around intricate proposals without direct authority.

• Strong commercial acumen to support go-to-market teams and represent solutions in meetings with customers and prospects.

• High level of autonomy and discretion in managing priorities, frameworks, and evaluation criteria.

• Preferred: MBA or an equivalent master’s degree.

• Preferred: Extensive experience with value-based pricing, solution packaging, and monetization model development.

• Preferred: Specialized knowledge in employee benefits, commercial health insurance, or healthcare reimbursement frameworks.

🏝️ Benefits

• Comprehensive healthcare benefits (including medical, dental, vision, FSA/HSA, life, and disability insurance).

• Lyra for Lyrians; access to coaching and therapy services.

• Equity in the company through discretionary restricted stock units.

• Competitive paid time off policies, including vacation, sick days, and company holidays.

• Paid parental leave.

• 401K plan with up to 3% matching contributions.

• Monthly technology allowance.

• Well-being perks and activities.

• Surprise swag items.

• Regular community celebrations.