Solutions Consultant

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead discovery calls, conduct needs assessments, and facilitate solution design workshops with both prospects and current customers across APAC, EU, and North America.

• Create and deliver customized product demonstrations aligned with the regulatory workflows and challenges of prospects.

• Scope, configure, and oversee proof-of-concepts from start to finish; establish success criteria and convert outcomes into narratives of business value.

• Bridge technical complexities between RegASK engineering teams and customer regulatory, IT, and procurement stakeholders.

• Contribute technical content for RFPs, RFIs, proposals, security questionnaires, and compliance documentation.

• Collaborate with Product and Marketing to develop reusable demo scripts, solution briefs, integration guides, and FAQ libraries.

• Capture customer requirements and channel structured insights to Product and Engineering to influence the development roadmap.

• Mentor Account Executives on product positioning, addressing objections, and differentiating from competitors.

• Conduct internal enablement sessions on new releases.

• Maintain an up-to-date understanding of regulatory frameworks, including FDA, EFSA, ASEAN, and Health Canada.

• Ensure a smooth technical transition to Customer Success, confirming that implementation scopes and success plans align with pre-sales commitments.

⛳️ Requirements

• 5-8 years of experience in a Solutions Consulting, Pre-Sales, or Sales Engineering capacity within a B2B SaaS environment.

• Experience in RegTech, life sciences, FMCG, or compliance software is highly desirable.

• Demonstrated capability to manage complete pre-sales cycles, from initial call to signed contract, including complex enterprise deals with multiple stakeholders.

• Outstanding presentation and communication skills; capable of delivering demos to regulatory scientists, CIOs, and CFOs.

• Strong analytical and problem-solving skills.

• Comfortable designing solutions amidst ambiguous requirements and clearly articulating trade-offs.

• Knowledge of APIs, SSO/SAML, cloud platforms like Azure and GCP, and data privacy standards such as GDPR and PDPA.

• Empathy for regulatory professionals and a genuine curiosity about the compliance domain.

• Ability to collaborate asynchronously across time zones with Sales, Product, Engineering, and Customer Success teams.

• A background in Regulatory Affairs, Food Science, Life Sciences, or Chemistry is a plus.

• Familiarity with CRM and pre-sales tools such as Salesforce, Gong, or Consensus is advantageous.

• Exposure to AI/ML product features and the ability to explain them in simple terms is beneficial.

• Previous experience in a high-growth startup or scale-up environment is a valuable asset.

🏝️ Benefits

• Flexible career paths.

• A culture that prioritizes learning.

• Opportunity to work with cutting-edge AI technology.

• A diverse, agile, and mission-driven team.

• Chance to contribute to impactful products that ensure life-changing products remain compliant and available on shelves worldwide.