Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate discovery workshops to uncover clients’ core constraints and document value propositions.

• Develop and substantiate ROI models utilizing clients’ own data.

• Set up sandbox and testing environments leveraging Claude.

• Analyze Nash’s role within customer technology infrastructures.

• Define and implement integrations, particularly with marketplaces and developer portals.

• Address architecture inquiries utilizing current-state and future-state diagrams.

• Create and present demos, proofs of concept, and trials to assist customers in their decision-making process.

• Conduct simulations and optimizations in Claude to derive business value.

• Oversee pilot projects from start to finish.

• Manage the technical transition into production, including implementation and integrations leading up to go-live.

• Lead discussions on pilot outcomes and decision-making regarding project progression.

• Transition customers to Customer Success Management and Engineering teams for ongoing support post-production.

• Provide feedback on technical gaps and recurring issues to Product and Engineering teams.

• Implement minor product updates and pull requests directly.

• Develop reusable templates, scripts, and reference architectures.

• Keep updated on the latest AI models and agent functionalities.

⛳️ Requirements

• 4-6 years of experience in customer-facing roles such as solutions consulting, sales engineering, or technical program/launch management.

• Ideally possess full ownership experience from discovery through to go-live.

• Hands-on experience using Claude to create solutions.

• Proven ability to conduct structured, workshop-style discovery sessions with diverse stakeholders.

• Proficient in scripting.

• Familiarity with working with APIs.

• Capable of establishing a sandbox or integration environment.

• Fluent in architecture representation for OMS/WMS/TMS/POS integrations through diagrams.

• Skilled in building and defending ROI models using customer data.

• Experience operating at an enterprise level with multi-region, multi-channel merchants and various existing systems.

• Proven track record in managing implementation and delivery through to go-live and stable production handoff.

• Strong communication abilities with both technical and business stakeholders.

• Comfortable dealing with ambiguity.

• Experience in running simulations/optimizations or creating executive-ready value models (preferred).

• Background in logistics, delivery, or supply chain (preferred).

• Formal background in value engineering, management consulting, or technical program management (preferred).

• Willingness to travel approximately 2-3 times per month.

• Must indicate if visa sponsorship is required to work in the U.S.

🏝️ Benefits

• Variable compensation (OTE aligned with top-quartile SaaS benchmarks).

• Equity in a rapidly growing, venture-backed company.

• Comprehensive health, dental, vision, and 401(k) benefits.

• Flexible paid time off.

• Remote-first work culture.

• Quarterly team on-site events.

• Competitive salary.

• Opportunities for equity participation.

• Flexible paid time off policy.

• Health, dental, and vision insurance coverage.

• Work in an early-stage, well-funded startup with opportunities to significantly influence the company and advance your career.