Solutions Architect, Integrations

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate closely with clients to provide comprehensive support throughout their onboarding journey, positioning them for success.

• Take ownership of APIs, SDK documentation, integration guides, and all related support materials.

• Evaluate client needs from both technical and functional angles, crafting solutions that leverage a thorough understanding of Sardine’s systems and product offerings.

• Oversee implementation projects, ensuring project quality, managing timelines, mitigating risks, and driving the completion of deliverables.

• Develop a profound understanding of customers' business challenges, technical needs, and success metrics to deliver solutions utilizing Sardine’s technology.

• Provide valuable product feedback to internal teams, acting as the on-ground representative.

• Collaborate with engineering, product, and post-sales teams to address technical issues and facilitate deployments.

• Manage end-to-end implementations across APIs, webhooks, data mapping, event-driven workflows, and production challenges.

⛳️ Requirements

• A minimum of 7 years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, or systems analyst.

• Proven experience collaborating with various technical teams, both internally and externally.

• At least 3 years of B2B SaaS experience in areas such as payment, fraud, risk, or compliance.

• Exceptional written and verbal communication skills, capable of conveying complex technical and business ideas to both technical and non-technical audiences.

• Strong organizational skills with the ability to manage multiple projects simultaneously and ensure timely completion of deliverables.

• Familiarity with basic SQL querying and JSON payload analysis.

• Knowledge of API specifications, such as OpenAPI.

• Experience in web development.

• Proficiency in writing scripts for internal tool development, including bash scripting, Python, SQL, Ruby, Golang, or Postman.

🏝️ Benefits

• Competitive compensation package including cash and equity.

• Early exercise option for all stock options, including pre-vested ones.

• Flexible work environment: Remote-first culture.

• Generous paid time off policies and year-end break.

• Health insurance, dental, and vision coverage available for employees and their dependents (specific to US and Canada).

• 4% matching contribution in 401k / RRSP (specific to US and Canada).

• MacBook Pro provided directly to your location.

• One-time stipend for setting up a home office which includes desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.