Solutions Architect

This is a fully remote position, open to applicants in France.

📋 Description

• Cultivate a comprehensive understanding of customer challenges and align them with Cohere solutions.

• Collaborate with account executives, the partner ecosystem, and executive leadership.

• Act as a trusted technical advisor and manage technical relationships with stakeholders.

• Enhance the adoption of Cohere products both internally and externally.

• Collect customer insights and feedback to influence future product development.

• Lead the design and execution of customer pilots for key enterprise and government clients.

• Steward the customer’s technical narrative, from discovery and architecture to pilot outcomes and business justification.

• Provide structured customer feedback to the Product and Engineering teams.

• Facilitate technical discussions during customer calls.

• Design enterprise architectures for North deployments.

• Perform in-depth analyses on customer inquiries and Cohere technology.

• Collaborate with customer executives to prioritize use cases, establish success metrics, and develop the AI adoption business case.

• Guide customer evaluations and pilots within their technology ecosystems.

• Create and document processes to assist the Solutions Architecture and related teams in scaling.

• Work with Product and Engineering to ensure offerings align with customer requirements.

• Partner with external stakeholders to devise strategies that empower and expedite their customer engagements.

⛳️ Requirements

• Over 3 years of experience in customer-facing technical roles such as consulting data scientist, forward deployed engineer, deployment strategist, or solutions architect.

• Proven experience in transitioning AI or data solutions from executive problem framing to production.

• A strong passion for Agentic AI.

• Practical knowledge of where LLMs provide value in production and where they may fall short.

• Solid foundation in machine learning fundamentals, including training, evaluation, and retrieval.

• Capability to design evaluation frameworks for customer pilots.

• Exceptional communication skills suitable for both executive and technical audiences.

• Ability to navigate ambiguity and create impactful structures and processes.

• Proficient in Python and familiar with Assistive Coding tools.

• Professional proficiency in English for business and technical contexts.

• Preferred: proficiency in French, Spanish, or Italian.

🏝️ Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency.

• Comprehensive health and dental benefits, including a dedicated budget for mental health.

• RRSP matching, 401K, and Pension Scheme options.

• 100% Parental Leave top-up for up to 6 months for either parent.

• Annual enrichment benefits covering arts & culture, fitness/wellness, quality time, and workspace improvement credits.

• Education and learning stipend for conferences, courses, and coaching opportunities.

• Six weeks of paid vacation (30 working days).

• Budget for travel to other offices for remote employees.

• Annual company offsite.

• Daily lunch program, snacks, and regular community and social events for office-based employees.

• Co-working benefit for employees located away from an office.

• $500 home office stipend.