Solution Engineer – ValueOps

This is a fully remote position, open to applicants in Connecticut, +29 more states.

📋 Description

• Conduct value alignment discussions with strategic clients.

• Foster relationships across IT and business divisions of customers or partners to comprehend, document, and disseminate knowledge of portfolio management, agile transformation, challenges, and the impact of planned projects.

• Serve as a trusted resource in the early stages of the customer decision-making process.

• Identify and spearhead adoption initiatives with key clients.

• Keep track of account opportunities, engagement metrics, and adoption data.

• Oversee and guide team members within designated accounts.

• Stay informed about the capabilities and products offered by the Agile Operations Division across the portfolio.

• Possess a functional and technical understanding of the ValueOps domain.

• Remain knowledgeable about third-party solutions and tools pertinent to the domain.

• Conduct demonstrations and proofs of value for PPM and Agile solutions.

• Deliver solution and adoption roadmaps to clients.

• Collaborate with Sales, R&D, Services, and Management to ensure synergy and consistency in solutions.

• Work with other domain members in the region to encourage collaborative learning and account insights.

• Participate in defining and implementing account marketing initiatives.

⛳️ Requirements

• Bachelor’s degree with 12+ years of relevant experience, or a master’s degree with 10+ years of experience in a technology or business-related field.

• A strong willingness and eagerness to understand customers’ motivations.

• Skills necessary to transition customers from a relationship to a partnership.

• Robust experience in Project & Portfolio Management, FinOps, Infrastructure Portfolio Management, and Agile management solutions such as Clarity, Planview, Jira, ServiceNow, Apptio, among others.

• Familiarity with Agile frameworks, including SAFe.

• Ability to grasp customer business challenges and effectively articulate software solutions.

• Capable of engaging with business users, documenting business requirements, and converting those requirements into functional applications.

• Comprehensive understanding of business and IT management.

• Exceptional presentation skills, including the ability to demonstrate software effectively.

• Outstanding interpersonal and communication abilities.

🏝️ Benefits

• A flexible remote work environment that supports a healthy work-life balance.

• A competitive compensation and benefits package that acknowledges team success.

• Discretionary annual bonus.

• Competitive new hire equity grant.

• Annual equity awards.

• Medical, dental, and vision insurance plans.

• 401(K) participation with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave and vacation time.

• Paid Family Leave and other types of leave in accordance with applicable laws.