Solution Deployment and Engineering Manager

This is a fully remote position, open to applicants in Singapore, +1 more country.

📋 Description

• Oversee service delivery operations in the APAC region, ensuring effective solution deployment, support, and positive customer outcomes.

• Cultivate robust partnerships with customers and cross-functional teams to stimulate revenue growth and enhance customer satisfaction.

• Guide, mentor, and motivate employees to enhance technical skills and develop future leadership talent.

• Advocate for Agilent's core values while promoting a culture focused on customer success, teamwork, and accountability.

• Achieve organizational goals, business metrics, and financial targets while upholding operational excellence.

• Ensure adherence to SDE processes, quality standards, security protocols, and company policies.

• Implement regional and global strategic initiatives by aligning resources, priorities, and stakeholder collaborations.

• Propel continuous improvement, innovation, scalability, and effective escalation management to boost efficiency and business expansion.

• Oversee the OpenLab Sync Solution Deployment & Engineering organization across the Asia Pacific region.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, Life Sciences, or a related field.

• Over 8 years of experience in software implementation, professional services, informatics, laboratory systems, or technical consulting, with progressive leadership roles.

• At least 3 years of experience in people management, leading geographically distributed teams, and enhancing employee development, engagement, and performance.

• Proven track record in leading customer-facing delivery teams, accountable for operational performance, customer satisfaction, and business results.

• Strong knowledge of enterprise software deployments, system integrations, workflow automation, and associated service delivery practices.

• Demonstrated capability in managing customer escalations, navigating intricate stakeholder landscapes, and achieving favorable business outcomes.

• Experience in converting strategic goals into operational plans and executing on key business, financial, and customer metrics.

• Outstanding communication, teamwork, and relationship-building abilities, with a knack for influencing across various functions, cultures, and organizational levels.

• Strong analytical, problem-solving, and continuous improvement mindset with an emphasis on scalability and operational excellence.

• Willingness to travel across the Asia Pacific region as required by business needs.

• Preferred: Experience with laboratory informatics systems, chromatography data systems, LIMS, ELN, scientific software, or working in regulated laboratory settings.

• Preferred: Familiarity with Agilent OpenLab, digital laboratory workflows, or laboratory automation solutions.

• Preferred: Background in leading regional or global professional services organizations within life sciences, diagnostics, biotechnology, pharmaceuticals, or analytical instrumentation sectors.

• Preferred: Understanding of quality systems, data integrity, cybersecurity, and compliance standards in regulated environments.

• Preferred: Experience in managing P&L, service delivery metrics, resource utilization, forecasting, and initiatives for business growth.

• Preferred: Proven success in driving organizational change, capability-building programs, and cross-functional strategic projects.

🏝️ Benefits

• Option to work remotely.

• Full-time weekly schedule.

• Pay and benefit information by country available through Agilent's locations resource.