Engineering Manager, Rapid Response Assignment

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and expand engineering teams located in the US, UK, and APAC, delivering hands-on leadership, coaching, and career progression.

• Prioritize urgent pre-sales inquiries, critical customer issues, feature requests, and backend maintenance/integration tasks.

• Ensure continuous, around-the-clock support for urgent customer and pre-sales requirements across various time zones.

• Collaborate with Customer Success and Sales leadership to translate essential customer and deal-related needs into engineering initiatives.

• Work alongside Product and other Engineering teams to incorporate customer-focused tasks into the wider platform roadmap.

• Uphold the team's engineering quality standards, which include code quality, root-cause analysis practices, and long-term solutions.

• Lead hiring, onboarding, and performance management efforts across all three regional teams.

• Develop and enhance on-call, escalation, and incident response protocols.

• Provide updates on team health, throughput, and customer results to engineering and company leadership.

• Eliminate obstacles and maintain sufficient involvement in technical tasks to make informed decisions under pressure.

⛳️ Requirements

• A minimum of 5 years of experience managing software engineers, preferably across distributed or multi-regional teams.

• Familiarity with cybersecurity, vulnerability management, or threat intelligence.

• Previous experience as a senior or staff software engineer, possessing the credibility to engage in technical conversations and assist your team in overcoming challenges.

• Experience managing customer-facing, support, sustaining, or reliability engineering teams.

• Demonstrated ability to prioritize and manage competing demands—urgent customer matters, pre-sales requests, and long-term maintenance tasks.

• Experience leading teams across multiple time zones and regions, with strong asynchronous communication practices.

• Strong understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred).

• A customer-centric mindset with a proven history of transforming technical challenges into positive customer outcomes.

• Exceptional communication abilities, with the capacity to collaborate effectively with customers, Sales, Customer Success, and other Engineering teams.

• Experience with data pipelines, ETL systems, or high-volume data processing is a plus.

• Previous management experience in customer reliability, sustaining, support, or escalation engineering functions.

• Knowledge of CVE, NVD, KEV, or exploit intelligence datasets.

• Experience supporting pre-sales or critical deal-related technical requests.

• Background in high-growth or startup settings.

🏝️ Benefits

• Generous, flexible time off.

• Contributions to retirement/pension plans (e.g., 401k with match in the US; local pension schemes in other locations).

• Comprehensive healthcare coverage.

• Generous paid parental leave.

• A remote-friendly environment with flexibility.

• Support for home office expenses (phone & internet).

• Continuous professional development, coaching, and access to learning resources.

• Opportunities for career advancement within a rapidly growing team.

• Specific benefit details may vary by country and will be confirmed during the offer process.