Solution Consultant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Lead the technical pre-sales process for selected new-logo opportunities, starting from discovery and architecture assessment to solution design, POC, effort estimation, RFP/RFI responses, and technical closure.

• Act as the primary technical authority on Omilia's platform, ensuring that proposals are architecturally sound, technically feasible, and properly scoped.

• Establish trusted-advisor relationships with technical decision-makers and enterprise architects.

• Craft unique solution narratives that address the specific environments, constraints, and automation goals of prospects.

• Work closely with Demo Engineers to create impactful, customized demonstrations.

• Manage technical sections of RFP/RFI documents and coordinate input from Product, Engineering, Security, Compliance, and Professional Services teams.

• Keep up-to-date with legacy IVR, CCaaS, and conversational AI competitors.

• Conduct technical discovery and architecture assessments that encompass telephony, CRM/backend integrations, data flows, security, compliance, and channel strategies.

• Develop customized proposals that align Omilia products with the use cases and technical environments of prospects.

• Oversee POC lifecycles, define success criteria, coordinate delivery resources, and present ROI and deployment-readiness outcomes.

• Maintain demo environments, reusable RFP content, technical repositories, and solution templates.

• Provide guidance to IT architects, platform owners, security teams, and C-level technology stakeholders throughout the sales cycle.

• Quantify technical benefits such as call deflection, AHT reduction, CSAT improvement, agent savings, and mitigation of compliance risks.

• Create competitive battle cards and strategies for displacement; engage in competitive evaluations.

• Assist with deal strategy, technical qualification, stakeholder mapping, and transition from pre-sales to delivery.

• Keep accurate records in Salesforce and internal knowledge management systems.

• Travel within Latin America and occasionally internationally, up to 30% of the time.

⛳️ Requirements

• At least 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact center technology.

• Proven track record in managing the technical pre-sales process for complex, multi-stakeholder enterprise deals, covering discovery, solution design, POC delivery, and RFP responses.

• Extensive knowledge of contact center architecture and integration patterns, including SIP, PSTN, WebRTC, Salesforce, ServiceNow, Microsoft Dynamics, omnichannel platforms, and enterprise middleware.

• Familiarity with conversational AI concepts such as NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics.

• Competency in designing and delivering tailored product demonstrations and POC environments.

• Proficiency in technical writing for enterprise RFPs, RFIs, security questionnaires, integration specifications, and compliance documentation.

• Understanding of enterprise IT landscapes within regulated sectors including banking, healthcare, insurance, and utilities.

• Exceptional verbal communication and presentation abilities.

• Proficient in Salesforce CRM and standard pre-sales tools.

• Willingness and capability to travel up to 30% within Latin America and internationally.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.

• Preferred: Experience with Omilia or competing platforms, high-growth SaaS backgrounds, knowledge of US data privacy and AI governance, familiarity with AWS/GCP/Azure, experience with analyst evaluations, skills in Python/JavaScript/REST APIs, and relevant cloud/contact-center/AI certifications.

🏝️ Benefits

• Competitive fixed compensation.

• Long-term employment opportunities.

• Paid vacation days.

• Opportunities for professional development (courses, training, etc).

• Be part of innovative technology products that make a global impact in the service industry.

• Work alongside skilled and enjoyable colleagues.

• Access to Apple equipment.

• Commitment to equal opportunity and a diverse, inclusive workplace.