Solution Consultant

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Oversee customer engagement during deployment, solution adoption, and ongoing operations, ensuring a consistently positive experience for clients.

• Develop and uphold a clear governance framework with each client.

• Organize regular meetings with stakeholders, document decisions and action items, and provide monthly updates to internal stakeholders.

• Establish customer success metrics, monitor progress, and create action plans to ensure projects and commitments remain on track.

• Design and deliver ongoing product education and awareness initiatives, including training sessions for customer teams.

• Address customer issues and collaborate with internal teams to resolve technical and operational obstacles.

• Ensure critical concerns are properly documented, prioritized, and escalated promptly when necessary.

• Serve as the customer advocate within Everbridge, conveying insights and feedback to Account Management, Product Management, and Engineering teams.

• Identify areas for enhancing adoption, fortifying relationships, and increasing the value customers gain from the platform.

• Provide project management assistance, technical consultancy, comprehensive training, and customer advocacy during the deployment and ongoing use of Everbridge’s SaaS critical communications and enterprise safety solution.

• Report directly to the Manager of Professional Services and work collaboratively with clients, Account Managers, Operations, and Product Development teams.

⛳️ Requirements

• A minimum of three years in a customer-facing support or consulting position, such as professional services, account management, project management, or technical consulting.

• Strong skills in project management and organization.

• Capability to handle competing priorities and maintain effectiveness in a fast-paced environment.

• Familiarity with hosted applications, high-availability architectures, computer security, telephony, and networking.

• Demonstrated ability to coordinate internal teams and resources to address complex customer support or implementation challenges.

• Exceptional verbal, written, and interpersonal communication skills.

• Strong critical-thinking, analytical, and problem-solving capabilities.

• Excellent time-management skills and proficiency in Microsoft Office, Salesforce, and web-based applications.

• A bachelor’s degree in Business, Computer Science, or a related discipline, or equivalent relevant experience.

• Preferred: Consulting experience in emergency preparedness, crisis management, or business continuity practices.

• Preferred: Experience working with government entities or large enterprises.

• Preferred: Experience in delivering customer training or managing intricate software implementations.

🏝️ Benefits

• Comprehensive healthcare coverage

• Life & Total Permanent Disability Insurance

• Supportive and rewarding work environment