Solution Architect – Operate & Assist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Design solution architectures for Operate & Assist implementations tailored to client specifications.

• Verify technical consistency and viability prior to project initiation.

• Implement technical checklists for each tool, encompassing Operate Insights, Centrical, and Knowledge Base.

• Facilitate data transfer between client systems and TP platforms, including EMA, addressing data formats, interfaces, and quality.

• Integrate BI/reporting systems, particularly Power BI, with operational data sources.

• Adhere to data privacy and compliance regulations, including PII redaction, throughout the data integration process.

• Oversee Operate & Assist implementations from solution design and data integration to Go-Live.

• Manage communication with stakeholders, including client IT, internal QA, and operations teams.

• Investigate and resolve technical challenges related to translation tools and system integrations.

• Collaborate with internal IT support by creating tickets and initiating installations.

• Work alongside QA teams to guarantee solution quality.

• Identify opportunities for automation and data analytics within operational workflows.

• Propel workflow and reporting automation initiatives.

• Establish technical standards for Operate & Assist implementations within the DSI team.

• Develop and maintain technical documentation that outlines architecture, data flows, and implementation checklists.

• Disseminate knowledge among team members and operations colleagues.

⛳️ Requirements

• Completed degree in Computer Science, Business Informatics, or a related technical field.

• Minimum of 5 years of relevant professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a similar capacity.

• Demonstrated success in implementing operational business technologies, including QA, BI, reporting, or workforce automation systems.

• Strong understanding of data integration and system architecture, particularly APIs, data flows, and interfaces.

• Proficient in Power BI, with expertise in reporting and data modeling.

• Background in workforce management, quality management, or AI-based process solutions like knowledge bases and translation tools.

• Structured project management abilities and technical documentation skills.

• Proficiency in English at C1 level.

• Proficiency in German at B2 level.

• Basic knowledge of workflow automation tools such as n8n, Make, or Power Automate is advantageous.

• Experience in the Customer Experience sector is a plus.

• Strong technical affinity with a structured, solution-oriented approach.

• Capability to articulate complex technical concepts clearly and effectively.

• Self-motivated work ethic and resilience during critical project phases.

• Team-oriented with exceptional cross-functional communication skills, bridging Client IT, QA, and Operations.

• Quick learner who can adapt to new technologies rapidly.

• Current CV and cover letter in English in PDF format are required for application.

• Incomplete applications will not be considered.

🏝️ Benefits

• Flexible working hours.

• Full-time permanent employment.

• Equal opportunity employment.

• Preference for women in cases of equal suitability, qualifications, and performance, barring overriding reasons.

• Strong encouragement for applications regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.