Solution and Service Engineer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Provide technical support during pre-sales to Sales Managers, distributors, installers, EPCs, and key customers, including assistance with product selection, system configuration, and technical solutions.

• Offer after-sales technical support, addressing installation issues, commissioning, communication, software, and product-related challenges.

• Develop and sustain technical relationships with key customers through regular meetings, site visits, and project assistance.

• Assist with new product launches, technical training, webinars, workshops, and customer events in the Benelux and French markets.

• Gather and relay customer requirements, market insights, and recurring technical issues to the Product and R&D teams.

• Aid in local product testing and validation, including firmware, software, compatibility, and system integration assessments.

• Update and localize technical documentation such as manuals, FAQs, troubleshooting guides, and training materials.

• Collaborate closely with Sales, Product, Service, and R&D teams to ensure prompt resolution of customer and product-related issues.

⛳️ Requirements

• A bachelor's degree or higher in Electrical Engineering, Electronics, Renewable Energy, Automation, or a related technical area.

• Preferred experience in solar PV, inverter, battery energy storage, or renewable energy systems.

• Strong understanding of PV systems, inverters, batteries, electrical systems, and system commissioning processes.

• Previous experience in technical support, field service, application engineering, or pre-sales engineering is advantageous.

• Excellent troubleshooting and problem-solving abilities.

• Comfortable interacting directly with installers, distributors, EPCs, and professional clients.

• A strong customer-service orientation and the capability to manage technical issues autonomously.

• Effective communication and cross-functional collaboration skills.

• Willing to travel within the Benelux region, France, and occasionally throughout Europe.

• Proficiency in French and good English language skills are essential.

🏝️ Benefits

• 40 hours per week.

• Opportunity for remote work.

• Travel opportunities within the Benelux region, France, and occasionally in Europe.