Field Service Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Guarantee customer satisfaction across all facets of the role

• Enhance throughput while minimizing downtime

• Conduct routine preventive maintenance

• Execute regular upgrades as instructed by Beckman Coulter technical personnel

• Act as an advocate for both internal and external customers

• Foster a sense of urgency to promptly address customer needs, focusing on first-time resolutions

• Oversee customer accounts comprehensively

• Identify ways to provide additional value through reagents, consumables, equipment leads, and servicing of non-agreement instruments

• Develop and maintain strong relationships with customers

• Contribute to the revenue success of both individual and district levels

• Strive to achieve annual revenue targets

• Support the growth of field service maintenance agreements through monthly recurring billing

• Collaborate with Sales on lead generation initiatives

• Aim for a year-over-year growth of 8–10%

• Report to the North Central Service Manager and function as part of the North Central District

⛳️ Requirements

• High School Diploma or GED coupled with 3+ years of Field Service experience OR an Associate’s degree in mechanical or electrical engineering, biological or life sciences, or a related field, or equivalent military experience

• Proficient in utilizing standard test equipment for troubleshooting and servicing instrumentation

• Exceptional customer communication skills, with the capability to effectively convey information and foster strong relationships

• Willingness to travel up to 50%, which may include driving and occasional flying, possibly requiring overnight stays

• Capacity to occasionally lift, lower, and move items weighing up to 50 lbs.

• Possession of a valid driver’s license with a satisfactory driving record

• A Bachelor’s degree in a scientific field is advantageous

• Experience in repair field service within a related industry is beneficial

• High level of computer literacy; familiarity with Microsoft Office Suite, PowerBI, Sales Force, and ServiceMax is a plus

🏝️ Benefits

• Sales incentive pay

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan

• Flexible, remote working arrangements for eligible positions

• Reasonable accommodations for applicants and employees with disabilities