Generator Controls Field Service Engineer

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Serve as a member of the Regional Service Team, delivering services to customers throughout the Latam region.

• Offer technical guidance and ensure safe leadership for on-site installation, commissioning, testing, and startup operations.

• Conduct control migration and upgrade services at customer locations.

• Assist in executing retrofit projects, which includes the installation, power-up, and commissioning of excitation control solutions, static starter control solutions, HMI upgrades, and TIL implementation.

• Support warranty management and troubleshooting; take the lead on resolving customer issues during both warranty and post-warranty periods.

• Manage pre-planning, site scheduling, field engineering, commissioning, control system startup, and project handover.

• Collaborate with project managers, customers, and supplier representatives to ensure financial performance, quality installations, timeliness, and customer satisfaction.

• Respond to customer service requests for call-outs.

• Complete service timesheets, trip reports, invoicing packages, and other administrative tasks.

• Engage in pre-mobilization and de-mobilization meetings and procedures.

• Interface with GE Power Services, GE Industrial, and other GE divisions.

• Potentially participate in factory acceptance tests, develop control strategies, design hardware/software configurations, create operator interface graphics and network topology, and oversee the release of system designs to manufacturing.

⛳️ Requirements

• Bachelor’s degree in industrial automation, Electronic Engineering, or a related field from an accredited institution, or equivalent experience.

• Must possess experience in one or more of the following: Excitation control solutions (EX2100e, EX2100, EX2000 DFE), Static Starter control solutions (LS2100, LS2100e), HMI upgrades, Protection relays (G60 \T60) configuration and testing.

• Field engineering experience in power generation, industrial plant automation, and DCS (distributed control systems).

• Experience with MarkVie/HMI/Networking Control Solutions products.

• Capable of performing commissioning and startup of machinery with these configurations.

• Previous experience in industrial field service.

• Controls experience related to equipment functioning as a prime mover.

• Proficient in electronics and/or mechanical troubleshooting.

• Computer skills including familiarity with MS Office and TCP/IP configuration.

• Willingness to learn other software tools to support HMI and application changes (Cimplicity, Toolbox, etc.).

• Language proficiency in Portuguese or Spanish and English.

• Willingness to travel up to 70%, as needed.

• Must hold a valid driver's license and passport.

• Prior mechanical/maintenance experience is preferred.

• Ability to read and interpret mechanical and electrical schematics.

• Self-motivated with minimal supervision needed; capable of working independently; adept at prioritizing, organizing work, and meeting deadlines.

• Ability to set and achieve ambitious goals and objectives.

• Competent in troubleshooting control and instrumentation systems at all levels, from field devices to control systems and networking.

• Ability to establish immediate credibility with customers, suppliers, and GE project management/engineering teams.

• Required to multitask within a dynamic, geographically dispersed team environment.

• Customer-focused skills, demonstrated through experience in field services, customer services, or project management, are essential.

• Candidates shortlisted will undergo enhanced security checks as mandated by clients.

🏝️ Benefits

• Significant travel and overtime are expected, up to 50%.

• Relocation Assistance Provided: No.