Solar Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Perform service tasks in accordance with work guidelines and ABB's quality and safety standards.

• Plan customer service delivery and execute service tasks based on customer orders and expectations.

• Communicate timelines and expectations for service work to enhance customer retention.

• Collaborate with customers on-site to discover opportunities for operational improvements and to address challenges.

• Conduct field service activities while identifying and analyzing technical issues through remote or on-site work.

• Compile material lists for service assignments.

• Ensure availability and quality of materials, parts, and equipment.

• Provide training to field service associates and customers when necessary.

• Travel to various job locations to carry out work.

⛳️ Requirements

• Previous experience in solar preferred.

• At least 3 years of experience as a Solar Technician preferred.

• Familiarity with installation, maintenance, and troubleshooting of PV systems preferred.

• Experience with all types of grid-tied inverters and various ground and roof mount racking systems preferred.

• Knowledge of PV component performance and HALT testing preferred.

• Understanding of electrical plans and field layouts.

• Experience in PV system site inspections.

• Preferred electrical knowledge or training.

• Understanding of NEC codes relevant to PV installations.

• Willingness to travel up to 80% of the time, primarily in California and Texas.

• Strong prioritization, organization, analytical, and planning abilities.

• Excellent communication and customer service skills.

• Flexibility, adaptability, self-control, and high integrity.

• Self-motivated with a proactive approach.

• Capacity to work at heights, climb ladders and stairs, lift 60 pounds, and stand for extended periods.

• Ability to bend, stoop, crawl, and work in limited light and dusty conditions.

• Capability to work in extreme environments, including high temperatures, freezing conditions, and confined spaces.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee funded up to specified maximums.

• Company-paid Short Term Disability – up to 26 weeks.

• Company-paid Long Term Disability – 60% of salary; option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – entirely employee funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Paid Parental Leave offered.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays provided.

• Vacation time allocated based on years of service for hourly and non-exempt positions.