Solar Service Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Carry out service tasks in accordance with established work instructions and adhere to ABB's quality and safety standards.

• Provide exceptional customer service by planning and executing service work aligned with customer orders and expectations.

• Clearly communicate timelines and expectations for service work to enhance customer retention.

• Collaborate with customers on-site to pinpoint operational improvement opportunities and address any issues.

• Execute field service responsibilities, identify technical problems, and perform analysis through remote or on-site efforts for certified service categories and products.

• Compile material lists for service tasks and ensure the availability and quality of materials, parts, and equipment.

• Serve as a trainer for field service associates and customers as required.

• Travel to various job sites to carry out the responsibilities of the role.

⛳️ Requirements

• Prior experience in solar is preferred.

• A minimum of 3 years of experience as a Solar Technician is preferred.

• Experience in the installation, maintenance, and troubleshooting of PV systems is preferred.

• Familiarity with the installation of all types of grid-tied inverters and various ground and roof mount racking systems is preferred.

• Experience in PV component performance and HALT testing is preferred.

• Knowledge of electrical plans and field layouts is required.

• Experience in PV system site inspections is essential.

• Electrical knowledge or training is preferred.

• Understanding of NEC codes related to PV installations is necessary.

• Willingness to travel up to 80% of the time, primarily within California and Texas.

• Strong prioritization, organizational, analytical, and planning skills are essential.

• Excellent communication and customer service abilities are a must.

• Demonstrated flexibility, adaptability, self-control, and high integrity are important.

• Self-motivated and proactive individuals will thrive in this role.

• Capability to work at heights, climb ladders and stairs, lift up to 60 pounds, and remain on foot for extended periods is required.

• Ability to bend, stoop, crawl, and work in limited lighting and dusty environments is necessary.

• Willingness to work in extreme conditions, including intense heat, freezing temperatures, and confined spaces.

🏝️ Benefits

• Selection between two medical plan options: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits are included.

• Company-paid life insurance at 2X base salary.

• Company-paid AD&D at 1X base salary.

• Voluntary life and AD&D insurance, fully employee-paid up to maximum limits.

• Short Term Disability coverage for up to 26 weeks, company-paid.

• Long Term Disability coverage at 60% of salary, company-paid, with an option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Paid Parental Leave policy.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health support, as well as infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with contributions from the company.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays each year.

• Vacation time accrued based on years of service for hourly and non-exempt positions.