Solar Service Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Carry out service tasks in accordance with work instructions and adhere to ABB's quality and safety standards.

• Provide exceptional customer service by planning and executing service tasks according to client orders and expectations.

• Clearly communicate service timelines and expectations to foster customer loyalty.

• Collaborate with customers on-site to pinpoint opportunities for operational improvement and resolve pain points.

• Conduct field service operations and diagnose technical issues through remote or on-site interventions.

• Compile material lists required for service tasks.

• Ensure the availability of materials, parts, and equipment that meet quality standards.

• Provide training to field service associates and customers when necessary.

• Travel to various job sites to perform assigned work.

⛳️ Requirements

• Preferred experience in solar; at least 3 years as a Solar Technician is desirable.

• Experience in installing, maintaining, and troubleshooting photovoltaic (PV) systems is preferred.

• Familiarity with installing various types of grid-tied inverters and working with diverse ground and roof mount racking systems is preferred.

• Experience with PV Component performance and HALT testing is preferred.

• Understanding of electrical plans and field layouts is essential.

• Experience in PV system site inspections.

• Electrical knowledge or training is preferred.

• Knowledge of NEC codes relevant to PV installations.

• Must be willing to travel up to 80% of the time, primarily in California and Texas.

• Strong prioritization, organization, analytical, and planning abilities are essential.

• Excellent communication and customer service skills are required.

• Must demonstrate flexibility, adaptability, self-control, and integrity.

• Self-motivated with a proactive approach.

• Capable of working at heights, climbing ladders and stairs, lifting up to 60 pounds, and standing for extended periods.

• Ability to bend, stoop, crawl, and work in low-light and dusty conditions.

• Capability to operate in extreme environments, including high temperatures, freezing conditions, and confined spaces.

🏝️ Benefits

• Selection between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice of two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance at 2X base salary.

• Company-paid Accidental Death and Dismemberment (AD&D) insurance at 1X base salary.

• Voluntary life and AD&D insurance available, fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, fully company-paid.

• Long Term Disability insurance covering 60% of pay, company-paid with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including Accident insurance, hospital indemnity, critical illness, pet insurance).

• Paid Parental Leave offered.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays throughout the year.

• Vacation time provided based on years of service for hourly and non-exempt roles.