Software Support Specialist

This is a fully remote position, open to applicants in Canada, +3 more countries.

📋 Description

• Deliver Level 2 and 3 customer support for software deployment and usage-related issues.

• Diagnose and resolve software challenges utilizing custom internal ticketing systems.

• Collaborate with development and quality assurance teams to address and resolve issues.

• Create and update knowledge base articles for common service-related queries.

• Oversee multiple support projects while maintaining a keen attention to detail.

• Engage in effective communication with customers and internal teams.

• Assist customers and resellers in the deployment of document and content management solutions.

• Acquire practical experience with Microsoft .Net-based technologies.

⛳️ Requirements

• Entry-level experience in technical support or roles involving direct customer interaction.

• High School Diploma or its equivalent.

• Excellent verbal and written communication skills in a technical context.

• Familiarity with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication).

• Proven customer service skills and problem-solving capabilities.

• Experience with SQL Server and database management is preferred.

• Ability to foster consultative relationships with customers and resellers is preferred.

• Comfort with public speaking and giving presentations is preferred.

• Self-motivated individual with strong organizational abilities is preferred.

• A criminal background check is required.

🏝️ Benefits

• Comprehensive benefits package including health insurance and retirement plans.

• Opportunities for professional development and training.

• Flexible work environment with potential for remote work options.