Software Support Analyst – Accounting

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical support and assistance to users, ensuring the accounting system operates effectively via telephone, chat, and email (Zendesk).

• Assist in resolving software-related inquiries while maintaining a positive customer experience.

• Identify and document potential enhancements for software deployment.

• Stay informed about the latest technologies, software tools, and necessary skills within the industry.

⛳️ Requirements

• Completed or ongoing higher education in Accounting, Business Administration, or a related discipline.

• Understanding of legislation and standards relevant to the accounting sector.

🏝️ Benefits

• Meal and/or food allowance (BRL 35 per workday, approximately BRL 735 per month) provided through the flexible Caju benefits card.

• Transportation allowance.

• Wellhub (formerly Gympass) – unlimited access to over 50,000 gyms across Brazil.

• Conexa Saúde – a comprehensive telemedicine platform offering one free urgent-care consultation and one free psychologist consultation each month.

• Guapeco – pet health insurance.

• IPM Birthday – BRL 150 credited to your Caju card for unrestricted use on your birthday.

• IPM Indica – BRL 500 referral bonus after the referred candidate is hired and remains for a minimum of 45 days.

• Discounts on Unimed health insurance and Uniodonto dental plans.

• Reconhece IPM – financial recognition based on tenure.

• Partner discount network, including pharmacies and restaurants.

• Monthly celebrations for special occasions.

• Flexible dress code.