Software Sales Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the global sales strategy for Hygiena's software solutions.

• Propel revenue growth within the SaaS portfolio.

• Discover software adoption prospects among both existing and new clients.

• Lead a high-performing team to meet business goals.

• Retain, expand, and cross-sell to enterprise accounts.

• Take ownership of commercial sales performance for Suretrend Cloud and Kleanz Software.

• Identify SaaS opportunities and referrals throughout the sales organization.

• Articulate the software value proposition and assist with introductory customer calls.

• Visit clients to uncover SaaS opportunities and lead closed-won software sales as necessary.

• Forge relationships with current and prospective accounts.

• Collaborate with customers using a strategic and consultative approach to comprehend their needs and priorities.

• Provide market insights to SaaS Product Managers to enhance offered solutions.

• Work with Marketing on platform enhancements and SaaS releases.

• Cooperate with SaaS product managers and developers on documentation and troubleshooting details.

• Prepare website documentation and disseminate internal troubleshooting information for customer-site bugs and issues.

• Offer documentation or web links to address customer concerns.

• Escalate Level 1 and Level 2 issues to customer service or account management teams.

⛳️ Requirements

• Over 10 years of B2B software sales experience.

• At least 5 years of experience leading teams in SaaS.

• Preference for experience in life sciences, food diagnostics, or quality management systems.

• Experience in selling enterprise or B2B software solutions.

• Proven track record of achieving multi-million-dollar Annual Recurring Revenue (ARR).

• Experience leading digital transformation discussions with enterprise clients.

• Demonstrated ability to manage complex sales cycles.

• Strong knowledge of food safety testing operations, including pathogen detection, allergen screening, and environmental monitoring.

• Familiarity with FDA, USDA, ISO/IEC 17025, and GFSI regulatory frameworks.

• Understanding of SaaS architectures, ERP/LIMS/API data integration, and analytics dashboards.

• Experience in building strategic partnerships with diagnostic technology providers, contract labs, and food manufacturers.

• Exceptional communication and consultative selling skills for both technical and business audiences.

• Bachelor's degree in business, Information Technology, Computer Science, or equivalent work experience in a related field is required.

• Relevant degree in Business, Biotechnology, Microbiology, or Engineering.

• Willingness to travel domestically and internationally as required.

• Experience in leading or mentoring sales teams.

• Strong customer-facing and presentation abilities.

• Proficiency in Microsoft Outlook, Excel, Word, and other Microsoft Office applications.

• Basic understanding of website development or WordPress is an advantage.

• Experience with SaaS solutions in food safety, laboratory/testing environments, compliance, or quality management systems is preferred.

• Familiarity with software implementations and customer onboarding.

• Capability to manage tasks/projects from inception to completion.

• Excellent follow-up, listening, analytical, problem-solving, and multitasking skills.

• Technical troubleshooting expertise.

• Ability to communicate clearly and accurately in writing for customer responses and help documentation/videos.

• Customer-centric mindset, with discretion and independent judgment.

🏝️ Benefits

• 15 days of paid time off (PTO).

• 10 paid company holidays.

• Medical coverage with employer contribution to Health Savings Account (HSA).

• Dental insurance.

• Vision insurance.

• Company-paid life insurance.

• Company-paid short-term disability.

• Company-paid long-term disability.

• Employee Assistance Program.

• 401(k) plan with Safe Harbor and Profit-Sharing employer contributions.

• Tuition reimbursement program.

• Charitable contribution matching.

• Employee referral bonus opportunities.

• State-paid short-term disability for employees based in California.