Software QA Engineer

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Acquire a deep understanding of custom software functionalities, design objectives, integrations, and application utilization.

• Prioritize and oversee testing assignments utilizing Jira, team tools, and release schedules.

• Collaborate with developers and product team members to grasp the expected behavior of features.

• Facilitate functional, regression, negative, and ad-hoc testing alongside QA team members.

• Create thorough test cases for functional testing scenarios.

• Enhance testing processes through automation, AI, and other innovative methods.

• Cultivate self-sufficiency within the test environment, including basic Git/GitHub competencies to pull and execute code locally.

• Provide training and communication insights to foster ongoing improvements in processes and products.

• Act as the primary point of contact and second-tier support for custom software.

• Diagnose and resolve issues or escalate clear, reproducible bug reports to the Development Manager via Jira.

• Supervise support channels and uphold accurate ticket records until resolution.

• Recognize recurring issues, document known solutions, and propose root-cause enhancements.

• Fulfill additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• Experience in writing automated tests for TypeScript or Python codebases.

• Over 5 years of experience in software QA testing.

• Proven exceptional organizational skills and a willingness to learn.

• Background in testing software applications, identifying bugs, and validating features against product specifications.

• Proficient in Jira and Confluence.

• Strong analytical skills and problem-solving abilities.

• Ability to communicate clearly and concisely.

• Capacity to engage effectively with both technical and non-technical stakeholders.

• Experience in providing end-user software support, including triage, troubleshooting, and ticket management.

• Ability to prioritize and manage multiple support requests concurrently.

• Must be legally authorized to work in the U.S. without requiring employer sponsorship now or in the future.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Basic life insurance

• Disability insurance

• 401(k) plan

• Vacation pay

• Sick pay

• Holiday pay