Clinical Quality Assurance Lead – Physician, NP, PA

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the clinical QA program for all Lifeforce clinicians, encompassing review cadence, sampling strategies, workflows, and documentation.

• Conduct audits of telehealth visits and chart notes in alignment with the Lifeforce Clinical Evaluation Form and clinical SOPs.

• Generate monthly QA scorecards for established clinicians, along with quarterly and annual summaries.

• Execute targeted reviews prompted by complaints, missed standards, or safety issues.

• Raise patient safety concerns to clinical leadership.

• Manage and administer Rippit, which includes scorecards, rubrics, review assignments, workflows, integrations, and user access.

• Develop and maintain QA reporting categorized by clinician, visit type, membership type, and evaluation domain.

• Supply scorecard data and context for discussions on clinician performance.

• Identify QA trends and provide recommendations to clinical and training leadership.

• Ensure Rippit serves as the authoritative system for clinical QA data.

• Implement automation for screening, scoring, risk-based sampling, flagging, and reporting processes.

• Validate automated outputs against human reviews to enhance accuracy.

• Maintain the Clinical Evaluation Form, scoring benchmarks, scoring anchors, and calibration library.

• Calibrate reviewers prior to live reviews and conduct ongoing calibration sessions.

• Lead QA efforts for newly onboarded clinicians from mock appointments through initial visit and chart reviews.

• Determine the point at which new clinicians enter the standard monthly scorecard cycle.

• Translate QA insights into updates for training and curriculum.

• Identify gaps in clinical SOPs and recommend updates to the Medical Director.

• Assess clinicians against standards outlined in their independent contractor agreements.

• Collaborate with clinical leadership and People on documented follow-ups.

• Initially operate the QA program as an individual contributor, with anticipated direct reports as the team expands.

⛳️ Requirements

• Active, unrestricted MD, DO, NP, or PA license in good standing.

• A minimum of 5 years of clinical practice, including experience in telehealth.

• At least 2 years in clinical quality roles: chart audits, peer review, OPPE/FPPE, or clinical education.

• Proven experience managing a QA or audit program, including rubric-based reviews and ensuring consistency among multiple reviewers.

• Practical experience administering a QA, audit, or review platform (Rippit, MaestroQA, or similar) and generating reports within it.

• Proficient with data: monitoring metrics, creating reports, identifying trends, and explaining their significance.

• Familiarity with, and enthusiasm for, preventive and metabolic care, including lipids and cardiovascular risk, hormone therapy, GLP-1s, and peptides.

• Strong written and verbal communication skills.

• Self-motivated and effective in a fully remote work environment.

• Preferred: Experience in longevity, concierge, or preventive medicine.

• Preferred: Familiarity with automation or AI tools in a QA or audit process.

• Preferred: Experience with Healthie, Nabla, or similar EHR and AI scribe tools.

• Preferred: Training in motivational interviewing techniques.

• Preferred: Experience in developing a function from a solo role, including hiring and managing reviewers.

🏝️ Benefits

• Flexible remote working environment.

• Company-provided computer and necessary equipment.

• Comprehensive benefits package including Healthcare, Dental, Vision, and Life Insurance.

• Complimentary Lifeforce Membership for Full-Time Employees.