Software Engineer I – Telephony

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the current CTI product while enhancing software integrations with diverse PBX technologies.

• Create new features aimed at enhancing Spok’s customer experience.

• Collaborate with Development leads to design and implement CTI solutions.

• Aid technical experts in the development of telephony systems and call centers.

• Engage actively in the software development process, including design, architecture, and technical direction.

• Contribute new code, review pull requests, and execute small to mid-sized projects from inception to completion.

• Track development progress through reports, roadblocks, and retrospectives.

• Take part in the architecture, design, and development of new features.

• Collaborate with the Product Owner to fulfill requirements and acceptance criteria.

• Engage in Scrum ceremonies such as backlog refinement, planning, reviews, and retrospectives.

• Support the application lifecycle from concept, design, testing, release, to support.

• Adhere to development, documentation, testing, and deployment processes.

• Provide development support for existing field applications.

• Troubleshoot and resolve critical production issues.

• Assist with technical documentation, including installation and configuration guides.

• Keep updated with technological advancements, particularly in AI and its impact on development efficiency.

• Collaborate across functions and departments to solve complex customer issues.

⛳️ Requirements

• Bachelor’s degree.

• 2–5 years of relevant professional experience.

• 1–3 years of experience with C#.

• Advanced proficiency in Microsoft stack web development, including ASP.NET, C#, .NET Core, .NET Framework, SQL Server, Entity Framework, JavaScript, HTML, CSS, SignalR, React, and Angular.

• 1–2 years of experience with scripting languages like Python and Shell Scripting.

• Experience in an Agile-based development environment.

• Familiarity with build pipelining and CI/CD practices.

• Experience with relational databases such as SQL Server or Oracle.

• Familiarity with unit testing.

• Proficient in Git.

• Knowledge of common call center terminology and features, including call control features, agent state, and call queuing.

🏝️ Benefits

• Flexible work arrangements that support work-life balance.

• Competitive compensation package.

• Comprehensive health, pharmacy, vision, and dental care plans.

• Option for a health savings account.

• Wellness benefits.

• Financial wellness benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Generous time-off benefits.

• Opportunities for learning and development.