Software Engineer – Conversational AI Application Developer, Tech Lead

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the complete solution design and technical direction for agentic implementations, from business requirements to production delivery.

• Lead and coordinate a project team comprising Conversational AI Developers, QA Engineers, and Integrations Engineers.

• Oversee the design, development, and delivery of production-quality conversational AI applications utilizing Omilia's technology suite.

• Assess business requirements and devise solutions to fulfill them.

• Ensure applications adhere to usability principles and achieve KPIs.

• Manage the team's backlog while assigning and supervising project tasks.

• Guarantee application quality and ensure timely delivery.

• Provide consultation to customers, offering guidance on problem resolution and best practices.

• Articulate technology and application capabilities to clients and stakeholders.

• Identify and communicate opportunities for improvement.

• Relay progress, risks, and technical decisions to both internal and external stakeholders.

• Establish escalation thresholds and task-handoff protocols between autonomous and human agents.

⛳️ Requirements

• A degree in Computer Science, Information Technology, Computational Linguistics, Natural Language Processing, or a related field, or equivalent experience.

• Proficiency in Java and/or JavaScript.

• Experience in developing automated dialog systems, whether voice or chat-based, and/or familiarity with IVRs and contact center platforms.

• Understanding of networking and telephony concepts (VoIP, SIP connectivity, gateways, PBX, etc.).

• Exceptional written and verbal communication skills in English, Portuguese, and Spanish.

• Ability to engage with clients effectively.

• Demonstrated capability to lead and coordinate a technical delivery team.

• Prior hands-on experience as a Conversational AI Application Developer or similar OCP role is a plus.

• Familiarity with CCaaS platform integrations such as Genesys, Avaya, or NICE is advantageous.

• Experience in delivering conversational AI solutions for enterprise clients in banking, insurance, or utilities is beneficial.

• Exposure to agile delivery methodologies and backlog management tools like Jira is a bonus.

🏝️ Benefits

• Competitive fixed salary.

• Long-term employment with vacation days.

• Opportunities for professional development (courses, training, etc.).

• Participation in innovative technology products that are making a global impact in the service sector.

• A team of skilled and enjoyable colleagues.

• State-of-the-art Apple equipment.

• An equal opportunity and diverse, inclusive workplace.