AI Engineer – Conversational, Voice & Call Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Create engaging, dynamic conversation flows for outbound sales and follow-up calls, as well as for a support/sales chatbot.

• Implement logic for intent handling, objection management, and human escalation.

• Develop structures for the chatbot knowledge base and processes for content updates.

• Transcribe and assess existing Zoom Phone/AWS calls.

• Evaluate tone, sentiment, professionalism, and compliance according to established QA criteria.

• Integrate outcomes from calls/chats, transcripts, and summaries with GoHighLevel and/or CRM systems.

• Design for future adaptability across platforms such as 8x8, Vonage, RingCentral, and Ooma.

• Assist with future client-facing deployments.

• Uphold restricted access and data protection standards for customer call information.

• Manage the execution of the project from start to finish within a solo, defined-scope engagement.

• Participate in IT meetings and management check-ins as needed to assess progress.

⛳️ Requirements

• Proven experience in developing conversational AI systems (voice and/or chat) on an LLM platform, beyond just scripted IVR/decision-tree bots.

• Familiarity with audio transcription and speech-based AI pipelines (OpenAI, Gemini, AWS, or similar).

• Experience with CRM and telephony API integrations (GoHighLevel or equivalent).

• Strong knowledge of data security and restricted-access management for call recordings.

• Experience with sentiment and speech analytics tools is a plus.

• Prior experience in transforming an internal AI tool for external/client utilization is advantageous.

• Experience with VoIP/telephony APIs, such as Twilio or Vonage, beyond GHL is beneficial.

• A portfolio showcasing relevant and comparable work.

• A Request for Quotation (RFQ) outlining proposed work, implementation strategy, inclusions/exclusions, estimated timeline and hours, total and recurring costs, required TeamFicient inputs, risks, limitations, and assumptions.

• Willingness to sign a Non-Disclosure Agreement (NDA) and Project Agreement prior to receiving complete project details and credentials.

• Availability to undergo a background check.

🏝️ Benefits

• Opportunity for self-directed, solo execution of the entire project scope.

• Fully remote work culture focused on autonomy, flexibility, and trust.

• International exposure through collaboration with a diverse global team.

• Access to a multicultural team and opportunities for global career advancement.