Software Engineer – AI Applications, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, create, test, deploy, and maintain applications of production quality that incorporate generative AI, machine learning, and related AI functionalities.

• Build secure AI-enabled applications utilizing LLMs, AI APIs, RAG, agentic workflows, and cutting-edge AI architectures.

• Integrate AI services with enterprise systems, databases, APIs, document repositories, knowledge bases, and workflow platforms.

• Develop application services, APIs, user interfaces, data pipelines, and integration components for enterprise AI solutions.

• Implement identity and access management, data protection measures, model access controls, prompt/output handling, logging, monitoring, and audit capabilities.

• Assess and incorporate commercial, open-source, and cloud-native AI technologies.

• Establish AI evaluation, testing, observability, performance monitoring, reliability, and continuous improvement processes.

• Diagnose application, integration, data, infrastructure, and AI service challenges across development and production environments.

• Deploy and manage applications in FedRAMP Moderate, FedRAMP High, and GCC High environments.

• Assist in SSDLC and DevSecOps practices, which include automated build, testing, security scanning, deployment, and release management.

• Create and uphold CI/CD pipelines throughout development, testing, staging, and production phases.

• Apply infrastructure-as-code and configuration-as-code methodologies.

• Support security controls aligned with NIST SP 800-53 and FedRAMP baselines.

• Engage in vulnerability remediation, patching, configuration management, monitoring, incident response, and troubleshooting operations.

• Generate technical documentation and evidence for security assessments, ATO activities, configuration management, and operational readiness.

• Design applications for high availability, reliability, scalability, maintainability, and secure operations.

• Develop, configure, integrate, and maintain ServiceNow applications and workflows.

• Create ServiceNow solutions utilizing Flow Designer, IntegrationHub, REST/SOAP APIs, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, tables/data models, notifications, and workflow automation.

• Establish integrations between ServiceNow and external enterprise, cloud, security, data, and AI services.

• Employ secure, maintainable, and upgrade-compatible development practices for ServiceNow.

• Provide support for troubleshooting, performance enhancement, testing, release management, and ongoing maintenance of ServiceNow.

⛳️ Requirements

• Bachelor's degree with 5 - 8 years of experience (or equivalent experience).

• Proven professional software engineering experience in developing and maintaining enterprise applications.

• Practical experience in developing AI-enabled or generative AI applications fit for production use.

• Proficiency in modern programming languages such as Python, Java, JavaScript/TypeScript, C#, or similar languages.

• Experience in developing RESTful APIs, microservices, web applications, or distributed application architectures.

• Familiarity with integrating applications with AI/ML services, LLMs, enterprise data sources, or external APIs.

• Experience in deploying, operating, troubleshooting, and maintaining applications in cloud environments.

• Understanding of FedRAMP Moderate and/or FedRAMP High security requirements and experience working in regulated or security-controlled cloud settings.

• Knowledge of secure software engineering practices, DevSecOps, CI/CD, source control, automated testing, vulnerability management, and production application support.

• Experience in engineering or supporting ServiceNow applications, integrations, workflows, or platform functionalities.

• Strong grasp of application security principles, including authentication, authorization, encryption, secrets management, secure APIs, logging, and auditing.

• Capability to independently investigate complex technical issues and devise practical, secure solutions.

• Excellent written and verbal communication skills with the ability to document architectures, designs, interfaces, operational procedures, and technical decisions.

• U.S. citizenship is a prerequisite.

• Must be eligible to obtain and maintain a U.S. Government Public Trust clearance.

• Preferred qualifications include experience with Microsoft Azure Government/GCC High, Azure AI services/Azure OpenAI, RAG, semantic search, vector databases, AI agents, AI evaluation, observability, guardrails, Docker, Kubernetes, Terraform, Bicep, ARM templates, NIST SP 800-53, FedRAMP, FISMA, ATO processes, ServiceNow certifications and capabilities, Agile/Scrum/DevSecOps methodologies, and comprehensive application lifecycle support.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching contributions.

• Generous paid time off and holiday leave.

• Continuous learning and professional development opportunities.

• Flexible work arrangements to support work-life balance.