SOC Engineer I

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Monitor and address alerts across security, network, systems, and cloud platforms.

• Adhere to Standard Operating Procedures (SOPs) to triage, resolve, or escalate issues.

• Keep precise documentation of incidents, investigations, daily activities, and resolutions.

• Work alongside senior engineers and analysts to enhance technical and investigative skills.

• Participate in on-call rotations and shift coverage as needed to support 24x7 operations.

• Follow company policies, client requirements, and compliance standards.

• Seek out opportunities to enhance processes and operational efficiency.

• Monitor SIEM, EDR, and threat intelligence platforms for actionable security alerts.

• Conduct initial triage and event correlation using established runbooks and procedures.

• Validate alerts to minimize false positives and boost operational effectiveness.

• Escalate any suspicious activities and potential security incidents.

• Support vulnerability management initiatives by tracking remediation efforts.

• Monitor server health, services, infrastructure performance, and system alerts.

• Perform basic triage involving service interruptions, resource utilization, and storage issues.

• Assist with service restarts, log collection, and patch validation.

• Oversee Azure, AWS, and Microsoft 365 environments for availability, performance, and critical alerts.

• Review Azure Monitor and AWS CloudWatch to confirm service health.

• Identify and escalate issues impacting production cloud environments and business operations.

• Aid in validating backup success, replication status, and recovery readiness.

• Support cloud governance and compliance initiatives.

⛳️ Requirements

• High school diploma or equivalent is required.

• An Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a related field is preferred.

• Internship experience or relevant coursework in networking, cybersecurity, or systems administration is advantageous.

• Preferred certifications (or willingness to obtain): CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), Cisco Certified Support Technician (CCST).

• 0-1 year of experience in a help desk, technical support, SOC, or IT operations environment.

• Foundational understanding of cybersecurity concepts such as phishing, malware, vulnerabilities, and least privilege.

• Basic knowledge of networking and systems concepts including IP addressing, DNS, firewalls, and Windows/Linux operating systems.

• Strong attention to detail with the capability to follow structured processes and accurately document work performed.

• Ability to manage multiple alerts, prioritize effectively, and escalate issues appropriately.

• Excellent written and verbal communication skills.

• Eagerness to learn, accept feedback, and continuously develop technical skills.

• Basic familiarity with SIEM, EDR, ticketing systems, or security tools through coursework, labs, internships, or self-study is a plus.

• Ability to support a 24/7/365 operational environment, including nights, weekends, and holidays when necessary.

• Proficiency in English (reading, writing, and speaking) is required.

🏝️ Benefits

• Savings / Monthly 13% cap

• Pantry Vouchers 9% deposited every month

• Christmas Bonus: 25 days of your daily income

• Vacations - 12 days after the first year

• Anniversary Bonus - 10 days of base salary

• Vacation Premium – 40% first year

• Major Medical Insurance covers you and your immediate family

• Life Insurance

• Quarterly Bonus

• Marriage or Bereavement Time Off

• Maternity/Paternity Time Off

• Ergonomic Chair

• 250 pesos monthly stipend for internet and electricity

• Growth & Development opportunities

• Supportive team environment

• Full benefits overview at dyopath.com/careers