This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee security alerts across various security platforms and identify potential threats.

• Triage and investigate alerts, analyze security logs, and differentiate between true positives and false positives.

• Evaluate incident severity, collect indicators of compromise (IOCs), and document findings from investigations.

• Manage and monitor security incidents in ServiceNow, ensuring adherence to service level agreements (SLAs).

• Professionally communicate incident updates and recommendations to clients.

• Escalate complex incidents to Level 3 analysts and the SOC Manager.

• Assist with containment and remediation efforts.

• Maintain precise incident records, shift handovers, and operational documentation.

• Provide support to customers throughout the ASEAN region as part of the Managed Security Operations Center.

⛳️ Requirements

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related discipline.

• Knowledge of cybersecurity fundamentals, SIEM monitoring, incident management, identity security, endpoint protection, and email security.

• Familiarity with Microsoft security technologies, ideally Microsoft Defender.

• Basic understanding of security log analysis, KQL, or PowerShell is a plus.

• 1 to 2 years of experience in SOC operations, cybersecurity, or IT operations.

• Experience within a Managed Security Services Provider (MSSP) environment is an advantage.

• Preferred relevant certifications include Microsoft SC-200, SC-900, CompTIA Security+, or ISC2 Certified in Cybersecurity.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Keen attention to detail and precision in documentation.

• Capability to work independently and maintain effectiveness under pressure.

• Willingness to work rotating shifts, if necessary.

🏝️ Benefits

• Fully remote work arrangement.

• Fixed day shift schedule.

• Three and a half day work week.

• One weekend off.