SMB Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee a portfolio of small to medium-sized business (SMB) clients

• Serve as a strategic partner and reliable advisor to assist customers in maximizing the benefits of Riverside

• Promote product usage and facilitate large-scale success

• Ensure customer retention and growth over the long term

• Conduct regular business reviews and engage in impactful discussions with customers

• Spot opportunities for contract renewals and business expansion

• Represent customer feedback and needs

• Work collaboratively across teams with Product and Marketing to shape priority roadmaps and share effective practices

• Develop strong customer relationships and provide insights on Riverside’s integration with broader business objectives

⛳️ Requirements

• Minimum of 1 year experience in customer success or customer support within a SaaS environment

• Proven track record in managing a large volume of accounts

• Eagerness to work remotely in a dynamic startup atmosphere

• Proficiency with technology and ability to grasp Riverside’s product features

• Success in meeting key performance indicators (KPIs) and targets

• Excellent verbal and written communication skills in English

• Strong analytical and problem-solving abilities

• Capability to prioritize, organize, and manage multiple tasks effectively under deadlines

🏝️ Benefits

• Flexible remote working arrangement

• Chance to work with an AI-driven content creation platform

• Opportunity for collaboration with Product and Marketing departments

• Ability to empower creators and businesses to share their narratives and amplify their presence