Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the scheduling of webinars and serve as a liaison between Customer Success Managers and Facilitators.

• Provide support for virtual events through scheduling, preparation, conducting technical checks, facilitating introductions, managing live chat, and initiating polls or surveys.

• Assist with live events by handling scheduling, preparation, logistics, and representing Thrive during attendance.

• Evaluate customer webinar registration and attendance metrics.

• Emphasize product adoption through statistics from the Thrive App.

• Collect quotable content from “Thrive Champions” during live customer webinars.

• Collaborate with Design, Content, and Localization teams to submit briefs, oversee turnaround times, and review materials.

• Develop and implement platform customizations, including Challenges, Banners, and Messages.

• Identify and suggest improvements for processes from start to finish.

• Support Customer Success Managers and customers regarding Cultural Activation and Technology offerings.

• Refine processes, workflows, and automations to enhance internal efficiency.

⛳️ Requirements

• A bachelor's degree from an accredited institution is required.

• Excellent communication, analytical, problem-solving, and project management capabilities.

• Proficiency in Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (PowerPoint, Excel).

• Familiarity with Coda and Looker is an advantage.

• Proven experience in coordinating multiple events and schedules accurately and promptly.

• Comfortable interacting with executives both internally and externally.

• A successful history of building trust among colleagues to provide outstanding client-facing experiences.

• Ability to prioritize tasks, manage time effectively, and anticipate needs.

• A track record of organizational excellence and ongoing process improvement.

• Comfortable giving and receiving direct feedback with empathy.

• A strong passion for customer success.

• A problem-solving mindset and entrepreneurial attitude.

• Experience in managing multiple calendars across different time zones.

• Eagerness to learn new technologies and navigate various web platforms.

🏝️ Benefits

• Opportunity to make a mission-driven impact.

• Career growth and development opportunities.

• Supportive, human-centric culture.

• Wellness perks and benefits.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Generous paid time-off policies.

• Thrive Time: additional paid time off following major projects or busy work periods.

• Performance-based bonus.

• Equity options.