Customer Success Analyst

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Identify, design, and implement improvements to internal workflows for the broader Sabre Payments team.

• Create and deploy workflow automations utilizing Google Workspace and Microsoft tools, such as Power Automate.

• Collaborate with the internal Enterprise Automations team to define, test, and implement complex or scalable automation solutions.

• Develop, execute, and sustain internal reporting systems to track KPIs and operational metrics.

• Aid in the creation and upkeep of internal operational documentation, SOPs, and training materials for the team.

• Serve as a liaison between the Care and Payments teams.

• Troubleshoot, manage, and resolve escalated payment issues reported by clients.

• Work alongside customers and internal teams to ensure adherence to industry regulations and data security protocols.

• Act as an escalation point for payment-related inquiries and enhance case management processes.

⛳️ Requirements

• Proficient in English, both spoken and written.

• Demonstrated knowledge and experience in operational process enhancement and workflow optimization.

• Practical experience in creating automations or refining tasks using Microsoft tools (Power Automate, advanced Excel) and Google Workspace applications.

• Background in reporting and data analysis to inform operational decisions.

• Familiarity with payment processing and related tools.

• Experience in the Travel and/or Payment sector.

• Customer-oriented mindset with outstanding communication skills.

• Strategic and analytical thinker willing to challenge existing practices to enhance legacy processes.

• Strong interpersonal skills, comfortable interacting with senior team members, technical teams, and clients.

• Ability to manage and prioritize multiple competing tasks in a dynamic environment.

• Nice to have: Knowledge of Operations areas in Payments, including KYB processes, implementation, and customer support.

• Nice to have: Specific knowledge of Travel Payments.

• Nice to have: Understanding of the Travel Industry and robust Sabre Host/GDS/CRS/PSS expertise.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• A dynamic work environment with a focus on collaboration and innovation.