Sleep Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct proactive and reactive outreach to patients during their initial year of CPAP therapy.

• Make and receive both inbound and outbound calls to coach, educate, and motivate new CPAP patients.

• Provide assistance with troubleshooting equipment-related issues.

• Utilize manufacturers' software to analyze patient usage data and guide calls based on this information.

• Leverage knowledge of obstructive sleep apnea to clarify the potential benefits of therapy.

• Help patients with common PAP and mask equipment troubleshooting inquiries.

• Motivate patients to download and utilize the manufacturer's mobile app solutions.

• Confirm patient demographics, physician details, and notification preferences with each interaction.

• Precisely document patient accounts, including comments, discussions, and concerns.

• Propose ideas, recommend changes, and identify opportunities to foster business growth.

• Comply with HIPAA regulations.

• Perform additional duties as necessary.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Preferred knowledge and experience with patients diagnosed with OSA.

• Familiarity with various insurance plans, including HMO, PPO, and Medicare.

• Moderate proficiency in Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Proficient in English reading, writing, and verbal communication.

• Moderate mathematical skills.

• Capability to understand, interpret, and create spreadsheet data.

• Ability to meet the physical demands of the position, which may include occasional lifting of equipment weighing up to 50 lbs.

• Commitment to adhering to HIPAA guidelines.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Coverage for short-and long-term disability.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs focusing on mental, physical, and financial well-being.

• Reasonable accommodations for qualified individuals with disabilities.