Sleep Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service and provide CPAP patients with product information, solutions, and essential details regarding therapy usage.

• Engage in proactive and reactive outreach to patients during their initial year of CPAP therapy.

• Handle both inbound and outbound calls to coach, educate, and motivate new CPAP patients.

• Address common equipment issues through effective troubleshooting.

• Utilize manufacturer software to analyze patient usage data and guide calls based on this information.

• Leverage knowledge of obstructive sleep apnea to discuss the potential efficacy of therapy.

• Clarify the use of PAP and mask equipment while assisting with standard troubleshooting inquiries.

• Motivate patients to download and engage with manufacturer mobile app solutions.

• Confirm patient demographics, physician details, and notification preferences.

• Document patient accounts, including comments, discussions, and concerns with precision.

• Recommend improvements and identify opportunities to foster business growth.

• Comply with HIPAA regulations.

• Perform additional duties as needed.

⛳️ Requirements

• High school diploma or equivalent education required.

• Preferred knowledge and experience working with patients diagnosed with obstructive sleep apnea (OSA).

• Familiarity with various insurance plans, including HMO, PPO, and Medicare.

• Proficient with Access, Excel, PowerPoint, MS Project, Visio, and Word at a moderate level.

• Strong English reading, writing, and verbal communication skills.

• Moderate mathematical skills and the ability to comprehend, interpret, and create spreadsheet data.

• Capability to meet the stated physical demands, including occasional lifting of equipment up to 50 lbs.

• Commitment to adhering to HIPAA guidelines.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Coverage for short- and long-term disability.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs focused on mental, physical, and financial well-being.

• Reasonable accommodations for qualified individuals with disabilities.