Sleep Coach

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service and provide comprehensive product information, solutions, and relevant details to CPAP patients regarding their therapy usage.

• Engage in proactive and reactive outreach to patients during their first full year of CPAP therapy.

• Handle both inbound and outbound calls to coach, educate, and motivate patients in their CPAP therapy journey.

• Diagnose and resolve equipment-related issues.

• Utilize manufacturer software to assess patient usage data and ensure calls are informed by this information.

• Leverage knowledge of Obstructive Sleep Apnea (OSA) to guide patients on the effectiveness of their therapy.

• Address common PAP and mask equipment troubleshooting inquiries.

• Motivate patients to download and utilize manufacturer mobile app solutions.

• Confirm patient demographics, physician, and notification preferences while documenting each patient interaction.

• Maintain accurate records of patient accounts, comments, discussions, and concerns.

• Propose innovative ideas, recommend changes, and pinpoint opportunities that foster business growth.

• Carry out other responsibilities as assigned.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Preferred knowledge and experience in working with patients diagnosed with OSA.

• Familiarity with various insurance plans (HMO, PPO, Medicare).

• Moderate proficiency in Access, Excel, PowerPoint, MS Project, Visio, and Word.

• Proficient in English (reading, writing, verbal communication).

• Moderate mathematical skills, with a strong capability to understand, interpret, and create spreadsheet data.

• Ability to meet the physical demands of the job, including occasionally lifting equipment weighing up to 50 lbs.

• Compliance with HIPAA regulations is essential.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Coverage for short- and long-term disabilities.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs supporting mental, physical, and financial well-being.

• Reasonable accommodations will be provided to support qualified individuals with disabilities in performing essential functions.