Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure high availability of the site while delivering an exceptional customer experience

• Address intricate technical challenges

• Develop and enhance operational procedures

• Facilitate effective communication during incidents

• Engage in active incident management

• Create in-house tools and utilize AI-driven workflows

• Deliver frontline technical support for cloud infrastructure, databases, and network systems

• Analyze monitoring data and respond to patterns, outliers, and anomalies

• Collaborate with development teams to minimize issue detection and resolution times

• Oversee incident bridges with on-call support teams and executives during outages

• Automate reporting of incident cases through ticket tracking systems

• Conduct research, proofread, and write technical documentation

• Establish and maintain context for AI-driven workflows

• Assist in automation and tool development to alleviate repetitive tasks

• Contribute both independently and as part of a team in meetings and projects

• Work during some holidays as part of a 24x7x365 Command Center operation

⛳️ Requirements

• Over 4 years of experience in a continuous, high-availability enterprise production environment

• More than 4 years of experience managing and monitoring AWS technologies and services using tools like New Relic or AWS Application Signals

• At least 2 years of experience in an enterprise-level NOC or Command Center environment

• Over 2 years of experience in developing AI-driven workflows

• Familiarity with prompt engineering, context management, and AI SDLC best practices

• More than 4 years of experience in scripting, automation, and software development

• Proficiency in programming languages such as Python, Java, Bash, and PowerShell

• Ability to think logically through new technologies, systems, concepts, and procedures

• Competence in using reports and data to enhance operational outcomes

• Capability to document issues following established processes

• Understanding of TCP/IP LAN/WAN networking technologies and troubleshooting methods

• Awareness of virtualization technologies

• Knowledge of hardware- or software-based firewalls, load balancers, intrusion detection systems, and proxy servers

• Familiarity with relational and NoSQL database query languages, including MSSQL, MySQL, Cassandra, and CouchDB

• Knowledge of CI/CD tools such as Harness, Chef, or Puppet

• Willingness to cover additional shifts, including days, weekends, and holidays

• Availability to work the night shift from 10 pm–6 am MST, Monday through Thursday

• A background check is required for job offers

🏝️ Benefits

• Eligibility for bonuses

• Equity options

• Comprehensive health, dental, and vision insurance

• Flexible work location: nearest office, home, or hybrid (subject to restrictions)

• Competitive salary

• Collaborative work environment

• Opportunity to make a significant impact