Site Reliability Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Diagnose intricate issues within Linux systems, networking, and distributed services.

• Develop software and automation solutions to minimize operational challenges, enhance efficiency, and avert recurring problems.

• Create and utilize AI-enhanced tools for incident investigation, identifying operational patterns, reducing toil, and improving reliability.

• Leverage data analysis, network diagnostics, and debugging tools to pinpoint enhancements in performance and reliability.

• Establish and refine monitoring, alerting, SLIs, and SLOs for essential services.

• Contribute to root cause investigations, post-incident evaluations, and long-term corrective strategies.

• Collaborate with Engineering teams to enhance system design, ensure deployment safety, and bolster operational readiness.

• Engage in an on-call rotation and lead efforts during incident responses.

• Propel timely service restoration, facilitate effective communication, and drive post-incident improvement initiatives.

⛳️ Requirements

• Relevant experience along with a Bachelor's degree in Computer Engineering, Computer Science, or a related field.

• Experience in supporting large-scale distributed systems.

• Knowledge of Linux and networking, including routing, DNS, firewalls, TCP/IP, and L7 traffic management.

• Proficient in a programming language such as Python or Go.

• Familiarity with observability tools like Prometheus, Grafana, Loki, ELK/OpenSearch, or similar platforms.

• Experience with infrastructure automation or configuration management tools such as Terraform, Ansible, Salt, or comparable solutions.

• Understanding of container technologies like Docker or Podman.

• Familiarity with orchestration platforms such as Kubernetes or Nomad.

🏝️ Benefits

• Annual bonus or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare benefits.

• 401K savings plan.

• Company holidays.

• Vacation in the form of PTO.

• Sick time.

• Parental leave.

• Employee assistance program.

• Mental wellness support.

• Financial wellness support.

• Flexible work arrangements: at home, in an office, or a combination of both.